Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted a refund since the ******** broke down. I bought the ******** 12/12/23 . It is under warranty. They want me to print a ************ the item back which is fine as long as they pay for shipping & printing costs. The store where I purchased would not help me. Why would i pay more than i did for a ******** that broke down? I either want a full refund or this manufacturer pay for shipping & printing costs. They refused
Business Response
Date: 03/26/2024
Hello,
CalExotics offers a 1 warranty that covers your CalExotics product for all manufacturing defects up to 1 year after the purchase date. Our products are sold through various retail locations worldwide, so we ask consumers to file a warranty claim, provide a proof of purchase and send back their deflective product. This is our standard warranty policy.
You can find more details on our warranty policy on calexotics.com.
Thank you!
-CalExotics **************** Team
Customer Answer
Date: 03/26/2024
I am rejecting this response because:
They have to pay for shipping so i can return their defective item . I cannot afford the shipping cost nor is it my responsibility to pay for shipping.Business Response
Date: 03/26/2024
Hello,
This is our standard warranty policy. Please contact us directly at ****************************** and we will do our best to accommodate you.
Thank you,
- CalExotics Team
Customer Answer
Date: 03/26/2024
I am rejecting this response because:
I already contacted this company . Ive exchanged emails back & forth. They refused to pay for shipping. I want to know directly whether they pay for shipping fees to return the item or give me a full refund. They can answer this thru BBB. I am not going back & forth thru email again. Answer here thru BBBBusiness Response
Date: 03/27/2024
Hi ******,
The consumer pays to ship the defective product to CalExotics, CalExotics then sends a brand new replacement item to the consumer, CalExotics pays for that shipping.
- CalExotics team
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