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Business Profile

Computer Supplies

LaptopKeyReplacements.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 2, W keys and they send me a P and an O key.I this is not the first time I have ordered from this company before. I have placed orders 3 times before this and they did not deliver my order and when I tried to contact them about it they said they had not order placed but my card was charged.

  • Initial Complaint

    Date:07/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: July 15th, 2024 Amount of money paid to the business: $13.78 The business committed to providing me a keyboard keycap of the color that I ordered, which was "Graphite".The business provided me with the wrong color keycap, which was "Black".I asked for a refund and they refused. This refusal did not align with the refund policy posted on their website. They provided an unclear explanation as to why I was denied.I have contacted them again, which they simply ignored this time.Overall, the main issue was the business not abiding by their own refund policy.

  • Initial Complaint

    Date:07/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5-2-24 I placed an online order for a replacement laptop key. As of this date 5-31-24, I have sent three emails requesting a tracking number or some type of response letting me know that they still plan on sending me my order. My final email requested a refund if they were not going to send me my order. Laptopkeyreplacements.com has not responded to any of my emails and the funds were taken from my account (paid by credit card). Upon further checking on this business, I see that several other people have had this same problem. Unfortunately, there is no contact phone number or physical address to contact these people. This should have been a red flag for me but I let that slip past me and I placed an order with this company. If possible, I would like help in getting a refund for the order I never received.

LaptopKeyReplacements.com is NOT a BBB Accredited Business.

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