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Business Profile

Adjuster

Crawford & Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is notorious for not paying claims. I have been on Workers comp for a year now and this company refuses to pay disability while I've been of work. They blatantly ignore you when you reach out to them. Something needs to be done about this because this company does not following any laws and they suffer no consequences for their actions. They will not settle the claim or pay my benefits they hardly want to approve my treatment. Even though allowed 14 days, it takes them months. I have become behind on bills because this company refuses to pay me my lost wages.

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought travel insurance through Broadspire. My grandmother passed and I was not able to go on the trip. I filled a claim (#*******) with them to refund my ticket since I was no longer traveling. I paid $1,018.52 for the ticket, I spoke with ****** and ******* on 06/01/2022 where both of them explained to me I will be receiving a full refund in 4 weeks. The 4 weeks went by after I filed a claim and didnt hear from anyone. I called 3 days in a row and finally ******* answered my call on 7/25. She told me they need 1 more week to process the payment. Today is 08/16/2022 and I have not heard from my adjuster ( *****************************************) even though I have left her many voicemails. I kept being told my claim has been processed to be refunded but now no one is answering my calls and I still have not received my refund. These are all the things I submitted with my claim: confirmation of ticket -confirmation of cancelled ticket -confirmation of ticket costs -confirmation of reason of cancellation -confirmation of bank statement charge I was told everything I submitted was great And my refund would be arriving shortly. Its now been over 3 weeks since I spoke with ******* or received a call back from anyone regarding my claim.

Crawford & Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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