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Business Profile

Auto Customization

Ar Customs Oc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to have my back windshield tinted . September 12 I received a call from **** who gave me a quote of ****** and we scheduled my appointment on 09/17/22. After having it tinted I noticed speckles in the tint and bubbles . He told me to give a chance for tint to settle. I reached out on 10/04 and advised him the tint didn't settle and the glue was blotchy over my back windshield. He asked me to send him pics to his personal phone ************ and I did. I asked if I can have the tint redone and I scheduled on 10/15 . When 10/15 came he called me and text asking to reschedule due to circumstances. I advised him the glue is very blotchy on my back windshield and with my work schedule I'm not able to bring it another day . I went on the 15th **** ***** there.I asked his technician why did the tint look like this and he said the film used was bad . He redid the tint and told me they would upgrade the tint quality at no charge. Once done the whole bottom part of the tint was already lifting upwards and more glue blotches before I even left the shop. Was told again wait for it to settle . I waited and called on October 26th advising the tint was very bad and it didn't settle it kept peeling upwards . Left at least 4 messages with his associate ***** as well as called/textv him and he wouldn't return my calls . Finally on Friday 10/28 I let ***** know that I received no call back and would like a refund of ******. At that same moment **** called and told me they won't provide a refund and said it was a defect in my glass and his hands were tied . Took the car to another shop and had it inspected and was told this was an installation error by previous shop and nothing is wrong with my glass . When the new company removed the tint they advised me not only was the tint quality very bad but the film was not applied in a timely fashion . The new shop re tinted and within 48 hrs tint settled with no lifting , bubbles, glue or made up nonsense about my glass

    Business Response

    Date: 11/21/2022


    In reference to ID ********, customer ************** was refunded on 11/15/2022 for the full amount previously transacted.  We could not process the refund to her earlier as we were closed the first week of November and unfortunately COVID-19 impacted our second week as well.

    Please let me know if you have any further questions or concerns.

    Thank you,

    *************************************
    ARCustomsOC

    Customer Answer

    Date: 11/22/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

Ar Customs Oc is NOT a BBB Accredited Business.

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