Complaints

This profile includes complaints for Challenge Financial Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Challenge Financial Services Inc has 4 locations, listed below.

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  Challenge Financial Services Inc

  1004 W Taft Ave Ste 100 Orange, CA 92865-4143

  
• 

  Challenge Financial Services Inc

  2007 Yanceyville St # 3211 Greensboro, NC 27405-5000

• 

  Challenge Financial Services Inc

  660 Bay Blvd Ste 201 Chula Vista, CA 91910-5200

  
• 

  Challenge Financial Services Inc

  2701 E Speedway Blvd STE 103 Tucson, AZ 85716-3854

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother got a car in 2021, the car dealership told her that they are going to make the due date to ****, just in case she needed time to pay it. Also told her that it will be paid as long as you dont miss payments in two years. 2 1/2 years later without missing a payment. The payments were never more than 5days late if it were late. Challenge financial is still saying she owes $5,700.00. When we called to ask customer service was rude and I asked for her name she mumbled it. First they told us it was the interests, then we called a 2nd time and a different customer service representative told her that she signed a contract that she would pay $15,000.00 even though the worth of the car in the blue book was ******** at most. After calculating the payments made and the payments they are saying needs to be made she would have to pay a total of *********. The photos I included shows on the portal that the transaction jumped from 06/2021 straight to 03/2022. Currently contacting lawyers and trying to find the best one. I just think that its horrible that any company would try to take advantage of an old woman just because they though it was going to be unnoticed.

  

  Business Response

  Date: 07/27/2023

  Since the complainant (grandson) is not a signed party on our customers contract, we are not permitted to provide specific information regarding the account to him, in order to protect our customers privacy. If our customer would like to contact us directly by telephone at ************** between 8:30 a.m. and 5:30 p.m. PDT (Art ****** at Ext. 133 or ********************* at Ext. 176), we would welcome the opportunity to discuss any misunderstandings or perceived inaccuracies. If the customer so desires, she can have her grandson be part of a 3-way telephone call by giving us her express consent and permission to discuss her account with her grandson.
  To prepare for the telephone call, we have printed a copy of our customers original contract and a ledger of all payments made to date. We have recently mailed a copy of the complete payment ledger to our customer at the address on file.
  We at ********************** take our customers concerns very seriously and strive to improve our customers experience with our company. We take pride in conducting ourselves with the highest ethical standards and strive to follow the terms of our contracts with 100% accuracy

  Thank you, 

  ************************* | Compliance Manager 

   

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant harassment and threats from the financial company. They call from phone numbers that are spam. I don't know how they can make calls with numbers that appear names of known people. and they are the financier cloning the phone numbers. for one to answer. the vehicle loan does not lower the amount in each payment. sometimes the current balance goes up. no matter how much you make payments. and they just say that this is how it was in the contracts. i feel like they make everything illegal

  

  Business Response

  Date: 03/23/2023

  Thursday, March 23, 2023
  
  Dear ****************************************,
  
  Thank you for taking the time to communicate to us regarding an unfortunate experience that took place with our Loan Servicing Team in regards to your account.  Here at Challenge Financial Services we have every desire to address your needs and provide the best solution available.  
  
  When we call customers to remind them regarding late payments, Our goal is to educate our customers on the importance of paying on time to prevent additional interest and late charges. We apologize for any perceived harassment as that was not our intent.
  
  It was our pleasure assisting you on 03/17/23 and explaining to you how the amount that is applied to interest each month on your account is based on the outstanding principal balance and the importance of making timely payments.  Furthermore, we also offered assistance to help pay for mechanical repairs on your vehicle. We are still waiting for the repair estimate from a certified auto repair shop in order to proceed further.  Please let us know when you are ready or if you have any other questions or concerns.    
  
  Thank you, 

  ************** | Compliance Manager

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was speaking to the manager Art in regards to the fact he made an agreement with me over the phone that I pay my car payment for that month and get an extension for the following month because I was struggling after paying for a new transmission. Unfortunately after the transmission went out an unknown person punctured my gas tank and had to pay another $400 to have it repaired so now I was really struggling. I sent them both invoices of the repairs as proof. Once I called to get the extension he proceeded to get very rude and disrespectful and once I called him on it he started getting even more rude and disrespectful telling me because I wasn't getting my way I was upset. No the reason I was upset was because of the disrespectful way I was talked to. Both times him and ******** have been disrespectful. When I asked for his superiors number to make a complaint he refused. And all he kept repeating was is this conversation has been recorded which was absolutely fine with me. So I told him to refer to our last conversation that was recorded about how he was going to help me with an extension. He acted if that conversation never took place and that I was just upset because I wasn't getting my way. Can't even rely on this company to help you and if you do they just disrespect you because they think they can. This company does not need to exist or they need new personnel.

  

  Business Response

  Date: 09/07/2022

  We at Challenge Financial Services take our customers concerns very seriously and we strive to improve our customers experience with our company. In her complaint, ****************** states that Art, our Loan Servicing Manager made an agreement with me over the phone that I pay my car payment for that month and get an extension for the following month because I was struggling after paying for a new transmission. She also complains of rudeness and a disrespectful way she was talked to.We extend an apology for any perceived rudeness or disrespect. After a complete review of the payment history and account notes it is clear that the account would not normally be eligible for another extension having had one in December 2021 and another very recently in June 2022. However, given the circumstances of mechanical issues outlined by ****************** which caused an unforeseen financial burden, we have made a policy exception and have approved a 3rd extension within a 12-month period. Furthermore, we have approved a reduction in the required monthly payment amount going forward to $316.00 per month with a lowered A.P.R. from *****% to ****% on the remaining balance to benefit ******************. If ****************** wishes to utilize the 3rd extension and have the future payment amounts and interest rate reduced, she simply needs to call ********************** (Favi) as soon as possible to discuss the matter further and be sent acknowledgment forms for her signature. Under complainants Desired Settlement: Complainant states: Billing Adjustment. With return of the signed Extension Authorization form and payment of the extension amount by September 15th, the account will be next due on September 17th. Account notes indicate that a payment of $413.69 has already been pre-scheduled for September 17,2022 as per a subsequent phone conversation between ****************** and ****************** ************* Counselor) on August 31, 2022.

  
  

  Customer Answer

  Date: 09/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them few years ago **** acura mdx vin 2hnyd18234h515847. I have paid off the loan . Challenge financial services had sent me title but to which i have lost. I have called multiple times to get help with satified lien released to which customer ******************** transfer me to ext 124 . Left multiples messages but never receive any call back, I have overnighted the dmv satisfied lien released to them for them to fill but yet to received back. They are on the dmv vehicle record as a lien and i need them to be remove so i can sell the vehicle. Who ever is at their work with ext 124 doesn't respond . I need to fix asap or be given a number to which someone can help me with this issue.

  

  Business Response

  Date: 09/01/2022

  Thank you ********, for taking the time to communicate to us why our service did not meet your expectations recently. Our records show that on 08/30/2022 our title clerk addressed your concerns directly regarding your lost title and came up with an action plan to resolve your title concern.
  
  Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we appreciate your feedback as it allows us to take measure towards a better customer experience in the foreseeable future.
  
  
  Cordially,
  
  
  *************************
  Customer Advocate
  
  
  

  Customer Answer

  Date: 09/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ****** CHR financed thru Challenge Financial. I put 5k down on vehicle. They did not even give me a full month until payment was due. I purchased July 4, 2021 and first payment due August 3,2021. They call and harass me, my mother and my company every month. ******* is rude and he calls at least 3 times in a row when he does call and also sends improperly worded texts. My phone number is the same my address is the same so why does he have to harass and tell my business to others? Is there not a privacy act rule? Also I had to replace tires and have a wheel bearing noise coming from the rear of vehicle. They do charge ridiculous late fees and when I asked for help in May they still had me send in over $250. I signed a paper and sent them the money and he still called me and spoke to me very rudely. He is unprofessional to say the least. Im a truck driver but I did over 20 years in the car business and *** never dealt with someone like him.

  

  Business Response

  Date: 09/01/2022

  To whom it may concern,
  
  Here at Challenge we strive for excellent customer service and do apologize for any inconvenience or unpleasant experience you may have had with one of our representatives. We will be reviewing your call with ******* and have him participate in re-training to correct any inappropriate conduct we identified from that call. Also,please be aware that your contract date of July 4th and first due date of August 3rd does represent 30 calendar days. The late charges that you are paying of $32.69(5%of your payment) is exactly what is provided for in the contract you signed and agreed to. We hope this answers your questions and concerns. If I can be of further assistance please feel free to call me directly at *************.
  
  Respectfully,
  
  *****************
  Branch Manager

  Challenge Financial Services