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Business Profile

Ceramic Tile Contractors

M S International Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Reviews

This profile includes reviews for M S International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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M S International Inc has 23 locations, listed below.

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    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • Irene B

      Date: 06/13/2025

      delivered wrong counters and were damaged. would not refund or take responsibility

    • Charles M

      Date: 09/29/2024

      Worst company I have had dealings with and I have 30 years tile experience

    • Mariam H

      Date: 08/28/2024

      Mariam H

      Date: 08/28/2024

      Unprofessional response requesting issuing a refund for a returned merchandise. There were several complaints and emails exchanged requesting a refund for a merchandise. Half of the amount was credited to the buyer via a check and the rest of the amount was never issued . They keep saying it was issued to the debit card used and the bank confirmed that nothing was refunded!! On the other hand , why issue a refund in more than one source?? A check and a card . Fruitless efforts were utilized and it was useless . Its mainly about the lack of professionalism and response for a huge business entity vs the monetary amount.

      M S International Inc

      Date: 08/29/2024

      There is not sufficient information provided in the review to locate the transaction allegedly at issue. This customer's name and email address are not in MSI's database. Please provide an invoice or sales order number so the transaction can be traced. Then MSI can properly respond to the customer review. Thank you.

    • Mariah M

      Date: 02/01/2024

      I have same issue as other person. Flooring cracking/chipping on edges. Menards will do nothing but ask MSI for resolution. MSI offered to give a store credit not including taxes on Flooring only. Will not cover installation or other costs involved. Rep ***** doesnt return phone calls and Menards wont respond to Faxes sent(no phone available) My only resolution seems to **** I will be showing the Atty these other similar reviews to see about a Class Action suit.

    • Tina M

      Date: 07/21/2023

      DO NO* BUY - Should be removed from ALL stores!I am in same boat as all customer reviews. I have been in contact with MSI, answered all questions. Mind you I hired a company to install flooring and followed instruction to the * that were provided in the box, to MSI coming back with they feel it was the installers fault and will honor a refund of 14 cases but I purchased over 35 boxes. *hey won't cover installing price. *he worst flooring ever that does not live up to the warranty standards, should be removed! I am not accepting cases (product only) since I have to have my whole flooring redone and I am not installing this same c*** product. I am only accepting refund of 75-100% of what I paid due to your faulty product that should not be on the shelves as I am also NO* the only customer having same issues as you can see/read on ********** product reviews! I have over 39 pieces that are ruined throughout my whole flooring. *his is costing me more money. ************************************************************************************************************************************************

    • Anna M.

      Date: 09/02/2022

      Anna M.

      Date: 09/02/2022

      I wish I had read these reviews before purchasing products made by MSI. I purchased flooring material from ********** made by MSI with a warranty. Approximately 8 months after professional installation, all of the luxury vinyl planks started chipping and breaking at the seams. ********** opened a warranty claim on my behalf in July 2022. After a month of emailing them with no follow up, I asked ********** to forward the emails to me so that I could have documentation of the attempts and I could follow up with them directly. I have sent countless emails to a number of MSI reps. I was promised a follow up by one employee but it never happened. These people are just horrible to deal with. I am still waiting on someone to follow up with me.

      M S International Inc

      Date: 07/24/2023

      M S International, ***** was in constant contact with ********** Store #****. There was supposed to be an inspection conducted, but apparently was delayed. Due to the delay, M S International, ***** provided credit on 45 cases of ******* Oak 6x36.

    M S International Inc is NOT a BBB Accredited Business.

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