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Business Profile

Colleges and Universities

Chapman University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a full refund of the $500 put down to secure my enrollment offer. I applied to the part time *** program under the claim that students receive scholarships covering 60% of their tuition, plus more factoring the **** A Chapman *** admissions employee reached out to me and put my application in the first round of applications, meaning I would be factored in for the most amount of possible scholarships. The employee gave me the impression I would be receiving at least 60% of my tuition paid plus more. I applied to the *** program under this impression - I would be receiving at least 60% of my tuition paid in scholarships plus more with the **** The date of when I would receive my official scholarship offer kept getting delayed, putting me in the position to pay $500 to keep my enrollment. I was shocked to finally get my scholarship offer of around $5000 for my entire Chapman career, which is less than 2% covered. I feel deceived and lied to. Please refund my enrollment amount.

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chapman ********** offered me a merit based scholarship to entice me to attend their law school in April 2022. They also gave a large percentage of the entering 1L class scholarships. Chapmans scholarships require the student to maintain a 2.9 gpa to retain the scholarship after the first year. Chapman requires teachers to grade on a curve with a median of 2.8. 10% of their students must be given a score of 1.9 or below regardless of skill or proficiency. The school intentionally gave me a scholarship knowing that I would lose the scholarship. They intentionally set the curve at 2.8 to prevent students from transferring out of their school after losing their scholarships. In May they sent emails to the students to offer an appeal process. They intentionally sent this email to encourage retention of students who had lost their scholarship.Then they intentionally waited until the middle of July to send scholarship appeal rejection letters knowing that July was past the transfer application deadline for most schools. Chapman continues this practice of baiting students to attend their school offering large scholarships that they know the students cannot keep. I would like Chapman to re instate my scholarship because I earned my scholarship by having a 3.9 gpa and 161 on the lsat. Secondly my scholarship appeal letter met the requirements: I was in a car accident during my freshman year, the accident affected my performance. If that does not meet the requirement of extraordinary circumstances, I do not know what does. Thank you

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