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Business Profile

Industrial Development

Wright Styles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Development.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Wright replaced an entire wig for me at the price of $6300. When finally received Wright cut the base to wrong mold specifications On 2/15/24 assured by Wright the repair would take 2 hours. On 2/21/24 I had an appt to have corrected wig placed on scalp. Wright cancelled. He has Flu. Netty his licensed Beautician was in the hospital. On 2/23/24 I retrieved piece that Wright had torn apart and that he spent literally 3 mins on. He then informed me his beautician Netty would at least need 10 hours to repair. From the 2hours it became 10 hours. Until now piece is not repaired. I do not trust this salon. Also to advise the color was wrong. It should have been a 4/5. I also paid $3150 for a new piece prior to this mishap as down payment. Just a week later Wright and I agreed he would cancel the order. To date he refused to credit back the amount to my credit card. Why? This whole thing occurred in the last 2 months. I dont trust the salon to fix it or if he will I want to know the date and exact time frame and for it to be at no extra charge or he can have the piece and refund my $6300 which does not include the $3150 he owes me for the mutually agreed upon cancellation with a total of $9450.

Wright Styles is NOT a BBB Accredited Business.

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