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Business Profile

Payment Processing Services

Beyond Bancard
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Beyond Bancard's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beyond Bancard has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got credit card processing thru them from a rep named vitaly to use on a nrs pos system we also got from vitaly on the under standing both would work we were never able to use either service after a year of going back and forth with vitaly and not getting any help we canceled bot services beyond bank card now says we signed a 3 year contract you can't hold some one to a service contract when they can't use service we want a full refund

      Business Response

      Date: 06/07/2024

      Dear ***,

      Thank you for reaching out to us via the Better Business Bureau. We appreciate the opportunity to address your concerns.

      Upon reviewing your complaint, we conducted a thorough review of your account and the executed agreements on file. Our records indicate that we entered into an arrangement where we custom ordered equipment from a third-party supplier, *************** Systems, exclusively for your needs. This equipment, costing over $5000, was acquired upfront from us at no cost to you, contingent upon your commitment to a 3-year service term with us. 

      Since this equipment was specifically acquired at your request, it cannot be repurposed. Unfortunately, due to the extended time passed since receiving your equipment, the window for returns or refunds has elapsed with *************** Systems.

      Furthermore, we have thoroughly examined our records and can confirm multiple attempts from our sales agent to facilitate the installation of the equipment, as per our agreement. Additionally, our team at Beyond Bancard has made concerted efforts to assist with any outstanding setup issues. Regrettably, it seems these efforts were hindered by various factors from your end. 

      At Beyond Bancard, customer satisfaction is paramount, and we are dedicated to resolving this matter swiftly and satisfactorily. We would like to extend an invitation for further discussion to find a resolution that meets your expectations. Our customer service team will be in touch with you to address your concerns and explore potential solutions. 

      Please know that we value your feedback and are committed to improving our services based on your experience. Should you have any additional information or questions, please do not hesitate to contact us directly at Beyond Bancard.

    Beyond Bancard is BBB Accredited.

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