Complaints
This profile includes complaints for Napolin Accident Injury Lawyer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
He doesnt respond to my messages doesnt give me appointment, so I cant talk to him about my case. This has been happening for over a year (05/31/2022) and I have no idea whats going on with my truck accident case, the staff is not helpful at all.
Business Response
Date: 01/30/2025
This is a complaint because the legal process is taking longer than the client desires. I cannot share specific details here due to attorney-client privilege. All appropriate steps in the case have been taken. It's not appropriate to file a complaint with the BBB because legal processes take longer than the client desires. I am reaching out to the client to ensure that they are aware of the status of their case. After a thorough review of the file, I am not able to locate any lapse in communication. The client is aware she can email me any time at *************************************** for an update, yet chose to complain here instead. A command to "Finish the case" as the desired outcome is not appropriate basis for a complaint against me since that process is not fully within my control.
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