We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Reyes Tree Preservation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reyes Tree Preservation trimmed the palm trees in our mobile home park. During the trimming the worker dropped a frond on our porch awing damaging it. The park *************** Village) and myself have tried contacting the tree service multiple times without any results. Our attempts are being ignored. We have had a company ************ Services, ************) gave us an estimate on the cost of repair. According to them the pieces necessary to complete the repair are no longer available and the entire awning must be replaced. Their estimate is $4600.00 to complete the job. Your assistance in getting this resolved would be greatly appreciated.

    Business Response

    Date: 06/20/2024

    Im reaching out about the complaint from ***************************. We reached out to home owner and said we would pay for damages. He got quoted and so did we.His carport was old so they didn't have that material  anymore so he said to get the new material and pay the difference so we schedule the contractor and paid for material and then they decided for us to pay them directly the difference and they would take care of it .So we did pay them $1000 and we did a zelle transaction on 11/13/23.Any further questions please contact me. 
    Thank you *********;

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reyes tree preservation company apparently does more than just tree removal because they were contracted/ hired by my current property manager to illegally remove my belongings from my residence. I am currently in the process of appealing an unlawful eviction and have been in constant contact with my property manager and have also acted within the bounds of the law and our agreements during this process. I was told I had approx eighteen days to be out on 8/12/22. However everything changed. On 8/13/22 when Reyes tree preservation employees showed up at my residence and stole personal belongings from me estimated at ****** dollars in value. I was home and demanded that they stop immediately and that this was illegal. All employees mocked me and proceeded to fill their trucks and commercial dumpsters and drove off with all of my possessions. The have robbed me and have been compensated for it. This is not ok and I need to be made whole again!

Reyes Tree Preservation is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.