Business Profile

Fitness Center

In-Shape Family Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for In-Shape Family Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

55 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 24, 2024, I sent an email to Shoot 360 Rocklin requesting the immediate cancellation of my membership. This membership includes my three sons.In my email, I clearly stated that my family had relocated to *********, making it impractical for us to continue commuting to the Rocklin facility. I also inquired about the possibility of transferring our membership to a closer Shoot 360 location, if available.Despite this cancellation request, I noticed that on June 3 that I was charged $130 for each member, totaling $390 in unauthorized charges. These charges occurred even though I explicitly asked for my membership to be terminated immediately.Desired Resolution:1.Immediate cancellation of my membership.2.Full refund of the unauthorized charges totaling $390.3.Confirmation of the above actions in writing.I have made multiple attempts to contact Shoot 360 Rocklin to resolve this issue but have not received a response. I am seeking the Better Business Bureaus assistance in resolving this matter promptly.
Business Response
Date: 06/19/2024
In-Shape Family Fitness received the above-referenced customer review, and we appreciate the opportunity to respond. In Shape Family Fitness did not merge billing with Shoot 360. Please contact Shoot 360 at **************************************** for further billing assistance.

In-Shape Health Clubs welcomes feedback from members and will provide resolutions customized for our individual member needs.

Sincerely,
******************
In Shape Family Fitness Support Center
Customer Answer
Date: 06/20/2024
I am rejecting this response because:
Thank you for your prompt response regarding my issue. However, I would like to bring to your attention that upon reviewing my bank statements, I have noticed that there were three payments processed under the name CA FAMILY FITNESS PURCHASE CALIFORNIAFAM.

These charges suggest a connection with In-Shape Family Fitness, contrary to the initial information provided. I am seeking clarification and assistance in resolving these unauthorized charges, which total $390, as they were incurred despite my request for membership cancellation.

I would appreciate it if you could investigate this matter further and provide guidance on how to resolve these charges. If needed, I am willing to provide additional documentation from my bank statements to assist in your **********************************************************************
Business Response
Date: 06/25/2024
In-Shape Family Fitness received the above-referenced customer review, and we appreciate the opportunity to respond. We have worked with our Rocklin location and have successfully canceled ********************** Shoot360 accounts. A refund to a Credit Card ending in #**** is in process for $389.97 (each account drafted for **********. Please allow up to 7 business days to complete the process. The action is settled in favor of the customer's request.

In-Shape ********************** Clubs welcomes feedback from members and will provide resolutions customized for our individual member needs.
Sincerely,
******************
In Shape Family Fitness Support Center
Initial Complaint
Date:06/09/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October, I paused my membership with the intention of it being on hold from November through April and was visiting family out of state for some extended stays. I was informed that the maximum pause duration is six months, and any extension beyond that would require a formal note. However, despite this arrangement, I noticed charges for ******* and February on my account.Upon discovering these charges, I promptly called to inquire why I was being billed for months during which my membership was supposed to be on hold, and I had not used the gym facilities. During this call, the staff acknowledged a mistake and attributed it to the transition to the new system following the In-Shape Family Fitness merger. They assured me that my account would be refunded as this error had affected other accounts as well.However, I have recently been informed that I do indeed owe the money for these months. This contradicts the previous assurances I received, adding to my frustration. Given the circumstances, I must assert that I am not liable for any charges before May, outside of the annual fee. Furthermore, considering the inconvenience and mismanagement I have experienced, I believe it is fair to request that all outstanding debts be waived.Additionally, whenever I have asked for documentation of my interactions regarding this matter, the staff have refused to provide any information. This lack of transparency raises concerns about poor management or potentially questionable practices.
Business Response
Date: 06/19/2024
In-Shape Family Fitness received the above-referenced customer review, and we appreciate the opportunity to respond. We do not have a hold request from the member. As a courtesy to *****, we adjusted the billing and reversed Transactions from 1/2024 to 3/2024. ***** requested February and March, but we also included 1/2024. The action is settled upon in favor of the customers request.

In-Shape ********************** Clubs welcomes feedback from members and will provide resolutions customized for our individual member needs.

Sincerely,
******************
In Shape Family Fitness Support Center
Customer Answer
Date: 06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. While I believe the error was purely made on family fitness end, I will accept the waiving of 3 months worth of erroneous charges and pay the months I attended (May and June).
-****************************************
Initial Complaint
Date:05/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a former member of California Family Fitness, I was told by In Shape Fitness that my remaining 10 personal training sessions would transfer once I became a Gym Pass Member. In the fall/winter of 2023/24 we were told by ******* (supervisor at ********** branch) that if In ***** couldn't honor those sessions, then they would refund us the money for them. Once we because Gym Pass members, we were then told that in shape could not honor those. We have tried contacting them thru email, text, phone call, and in person. ***** has returned any of our call, texts, or emails. We just want our money back.
Business Response
Date: 05/29/2024
Good Morning,
In-Shape Family Fitness received the above-referenced customer review and appreciates the opportunity to respond. We have reviewed our records, and an active membership is required to utilize Personal Training sessions. Gym Pass did not integrate with our system, as such, we would be unable to honor your sessions using Gym Pass. ******* will need to join with an In-Shape Family Fitness Membership. Once she has joined, we will be able to transfer and service her remaining sessions. Personal Training sessions are non-refundable. We received prior inquiries regarding this and have advised her of the process. I have sent an email to *******, today, 05/29/2024 informing her.
Thank you,
******
In Shape Family Fitness Support
Customer Answer
Date: 05/30/2024
I am rejecting this response because:
It is patiently untrue that I have received any correspondence from In Shape Fitness regarding their policies on using Gym Pass in regards to my person training sessions. My husband and I were both told IN PERSON by *******, the In Shape training manager in the Orangevale branch, that In Shape would absolutely honor the remaining personal training sessions with gym pass or they would be refunded The entire reason we switched from an active Calfit/In Shape account to Gym Pass was based solely on this answer from their In Shape Fitness representative. Further more, in the months that I have been attempting to reach someone in their corporate office as well as their local branch, I have not received ANY correspondence from anyone associated with In Shape Fitness about this or any other issue. The communication between myself and in shape has been entirely one sided until this response.
I was told, as was my husband ,that those personal training sessions would be honored or refunded by an In Shape Fitness Manager in person. Neither I nor my husband, have received any communication from In Shape Fitness outside of that verbal statement. My husband has also spoken with **** at the Orangevale branch and was assured by him that those sessions would be refunded if they were not honored.
The only resolution to this is a complete refund for my remaining 10 sessions @$85/each.
Business Response
Date: 06/04/2024
In-Shape Family Fitness received the above-referenced customer review, and we appreciate the opportunity to respond. We have reviewed the membership and advised ******* we are not able to refund her for her personal training sessions; however, we can honor the remaining sessions once she rejoins In Shape Family Fitness. The personal training agreement also indicates this information.
We have attached a copy of the agreement for her reference.
Thank you
Linnea
Customer Answer
Date: 06/04/2024
I am rejecting this response because: as I see this contract with California Family Fitness, it reads to me that my session are non refundable. Fine. However when I and my husband spoke to *******, the In Shape Fitness manager, he told us explicitly that in shape would honor my personal training sessions with Gym Pass. We switched our membership to Gym Pass because we were both assured by ******* that those training sessions would be honored. That is a verbal agreement.
We just want a refund of the remaining 10 sessions that we are not allowed to use at in shape.

Business Response
Date: 06/06/2024
Good Afternoon,
In-Shape Family Fitness received the above-referenced customer review, and we appreciate the opportunity to respond. We have reached out to our club's District Fitness Manager for additional review. A refund request has been submitted for the remaining nine sessions.
The refund process can take up to 14 business days. Upon approval, we will mail a check to the address ******* has provided.
Thank you,
******
In Shape Family Fitness Support

Customer Answer
Date: 06/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
In addition to accepting this response, I'd like to add that in shape honored 1 training session with me while under the gym pass membership then told me that they could no longer honor the remaining sessions.
Thank you.
**************************;
Initial Complaint
Date:04/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Cal Fitness towards the end of March 2023. I realized I didn't have as much time to go as I had thought, so I decided to cancel a month later. I signed their E-docu sign to cancel at the front desk and that was the end. I was instructed I wouldn't be billed a cancelation fee since I am canceling so soon after sign up. The Inshape merger goes into effect in October and I begin receiving emails from Inshape that the merge is official and I am a loyal member. At first I thought it was spam because I don't have an Inshape membership and didn't know there was a merger going on since I haven't been going to the gym. Once December arrives I realized Inshape has billed my old credit card on file from Cal Fit for 2 months of $44.99. I reached out to the gym I was going to and asked for a manager. The lady who answered the phone claimed she could help me. I told her what was going on and she generated a ticket under my membership number and assured me I would be refunded and the next 30 days and if not to please either call back or come into the gym and speak with a manager. When I had noticed the refund never went through I reached out again and spoke with an assistant manager who insisted there's no record of my membership cancelation in their system. I immediately asked him to stop billing my card, remove it from file, and cancel my membership. When speaking to him over the phone he was confused on my membership and why there wasn't any history of it. He asked me to send him proof of my membership starting back up. I sent the merger email and asked him to reference his check-in logs and billing history, and cross reference my membership number. Once we went into emails he changed his tune and pretty much stated I am responsible for the fees. My membership is canceled now but i'm out 3 months of $44.99 and a $176.55 cancelation fee.If this is how Inshape conducts business I want no part of it in the future and I wouldn't recommend this business.
Business Response
Date: 04/15/2024
Good Afternoon,
In-Shape Family Fitness received the above-referenced customer review, and we appreciate the opportunity to respond. We have reviewed *****'s membership, and we do not have any record of a cancelation request before the one done on 01/02/2024. We have advised ***** to provide his prior cancelation request confirmation, and we will review it further. Our monthly dues are not based on usage. We do not have any communication from ***** before 01/2024 regarding billing or his prior cancelation. We have provided a copy of his billing history for his records. We have submitted a refund for the early termination for review.

Thank you,
In Shape Family Fitness
Initial Complaint
Date:03/21/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: False Advertising and Misleading Practices Regarding Gym Membership Dear California Family Fitness/IN Shape Family Fitness,I am writing to express my disappointment and frustration regarding the false advertising and misleading practices surrounding my gym membership at your facility. Upon signing up for my membership, I was led to believe that the joint gyms under your network would seamlessly allow cross-over access. However, this has not been the case, and it has severely impacted my experience.The promotional material and verbal assurances provided during the signup process clearly stated that members would have access to all affiliated gyms within the network. This was a significant factor in my decision to choose your gym over others in the area. However, after attempting to access a different gym within the network, I was informed that my membership does not ***** me entry.This discrepancy between what was promised and what is being delivered is unacceptable. It not only misleads customers but also creates inconvenience and dissatisfaction among members like myself. As someone who values honesty and transparency in business transactions, I find it deeply disappointing that your gym has engaged in such misleading advertising practices.I urge you to rectify this situation immediately by either honoring the original agreement and providing access to all affiliated gyms as promised, or by offering appropriate compensation or remedies for the false advertising and inconvenience caused. Additionally, I hope that steps will be taken to ensure that future advertising accurately reflects the terms and conditions of membership.I trust that you will take this matter seriously and take prompt action to address my concerns. I look forward to a swift resolution to this issue.Also has it has been very difficult to contact your complaint corporate number for assistance nor their is no email for customer complaints. Hopefully this can be resolved asap.
Business Response
Date: 03/27/2024
Good Morning,

We have received the complaint from ****** and have forwarded it to his home club's management team for additional review. On 03/26/2024 *******, our club's general manager, reached out to ****** and discussed his concerns. ****** joined before the merger with California Family Fitness. He thought when the merge occurred, all clubs would automatically be included with our In Shape memberships. ******* explained if he wanted access to any of ******* locations, he would need to upgrade his membership. ****** was not interested in the upgrade. This case has been resolved.

Thank you,
******
In Shape Family Fitness Support
Initial Complaint
Date:03/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I hope this message finds you well. I am writing to bring to your attention a concerning issue with my In-Shape membership.I initially enrolled in In-Shape due to the availability of an indoor pool, for which I have been paying a monthly fee of $34.99. However, starting last month, the indoor pool was closed without any explanation. Subsequently, I requested the cancellation of my membership and a refund of the $34.99 paid for March.Regrettably, not only was the requested refund not processed, but I also discovered a charge of $125 labeled as an early cancellation fee on my account. Despite my attempts to contact them, I have not received any response.During my first inquiry, I was advised to switch to another gym with an outdoor pool. Unfortunately, this is not a feasible option for me as I specifically require access to an indoor pool.I am reaching out to seek your assistance in resolving this matter promptly. I believe that the imposed cancellation fee is unjust, especially given the unexpected closure of the indoor pool, which was a key factor in my decision to join In-Shape.Your prompt attention to this issue is highly appreciated, and I hope we can find a resolution that is fair and reasonable. I look forward to hearing from you soon.Sincerely,
Business Response
Date: 03/14/2024
Good Afternoon,
We have reviewed the case and appreciate the opportunity to respond. We have connected with our club's General Manager, *****. She has been in contact with **********. We have canceled his account as requested, waived the early termination fee, and submitted a refund for one month's dues.
Thank you,
******
In Shape Family Fitness Support

Customer Answer
Date: 03/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:02/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ********** ********* the day. I hope youre doing well. This is Professor ********************************** Zamanieh ******. Me and my wife are member of gym (In-Shape Family Fitness at ******). I want to file a complaint against In-Shape Family Fitness at Folsom. Kindly you can find my complaint file in pdf which uploaded with this form and it is supported by statement and Exhibits.Best Regards,Professor **********************************, *********************
Business Response
Date: 02/26/2024
Good Afternoon,
We had forwarded this case to our Area Manager, ****. We received a response from **** informing us that he had spoken/met with ***** on 02/22/2024 evening.
**** stated he has let ***** know his concerns have been heard, and he will be the one handling his case. They are going to reconnect this week.
Thank you,
******
In Shape Family Fitness Support
Customer Answer
Date: 02/28/2024
I am rejecting this response because:
Dear Sir/*****
Greetings the day. I hope youre doing well.
please find and read my attachment which uploaded with this statement. It is my Opposition to Businesss Response . and its supposed by statement and Exhibits.

On 02-22-2024 *************************************( Area Manager of In-Shape Family Fitness) came to me in person and asked me to talk about my BBB Complaint against In-Shape Family Fitness with Case # ********. You can see his email in Exhibit # 1 which has been uploaded with this response.

You also can find my communication with him regarding resolving this matter in
Exhibit # 2 which has been uploaded with this response.

We were communicating to each other to solve the matter through mediation but
Suddenly on 02-26-2024, *********************** and his circle , completed their violations
against me in other new Incident.

So as you can see in the Exhibit #3 which has been uploaded with this response, yesterday ( 02-27-2024) , I have filled complaint against ***********;Black( Manager) to get Civil Harassment Restraining Order against him and his circle because of all their harassment .

The Superior Case number is 24CH000331 in Superior Court of California. The
Documents will be ready today and *********************** and his circle will be served by
Police ****************** very soon for hearing date as well as Court instructions regarding both Temporary and Permanent Civil Harassment Restraining Orders. I have updated ************************************* about my court complaint against *********************** and his circle on 02-27-2024 as you can see it in Exhibit # 4.

As you can see in Exhibit # 2 which has been uploaded with this response, I had mentioned to ************************************* ( Area Manager) that I was ready for both scenario. If he could guarantee that Jordans violations, accusations,discrimination and also Jordans retaliation would not happen again, I could drop this case through Mediation with you as an Area Manager.

I also told him that if he could not guarantee it, I could take this case to State or
Federal Court because in the courts of *************, the guilty persons will learn to think about their behavior, accept their responsibility and stop their harassment or violation of law by courts instructions. It doesnt matter that it was intentional or accidental. It also doesnt matter that with which excuse (such as doing their obligation !!!!) they cover their violation.

In addition to it, As you can see in Exhibit # 5 which has been uploaded with this
response , on 02-26-2024, I have received one email which is signed by ******
****** ( one of the jordans Circle) . ******* mentioned on ir this point that it has been brought to your attention that I were involved in an incident at one of your locations. It also mentioned that I have violated the membership agreement!!!!!!!!!!!!!!!!!!!

As you can see in Exhibit # 6 which has been uploaded with this response , In front of judge of federal court and also some representatives of Department of
Justice (that you can see them in the Cc of that email) , I kindly, respectfully and
seriously notify *************************** that her email is retaliation against me which is
violation of my civil rights based on federal laws as well as state laws.

It is retaliation because of my engaging in protected activity by filing BBB
complaint against your business with Case # ******** 10 days ago). I told her that
if she repeats her retaliation or accusations against me again, definitely we will see each other in the court.

The all concept of her email is false, fake and fabricated report/claim and it is
sample of club managers accusations (***********************) and also his circles
accusations because any claim or report without valuable proof and evidence is
accusation which is violation.

***********************;(the manager of gym) and his circle have proved this point to me that they want to continue their violations as well as their retaliation against me. So , mediation would NOT work for them.

In the courts of *************, the guilty persons will learn to think about their
behavior, accept their responsibility and stop their harassment or violation of law by courts instructions.It doesnt matter that with which excuse (such as doing their obligation !!!!) they cover their violation.
please find and read my attachment which uploaded with this statement. It is my Opposition to Businesss Response . and its supposed by statement and Exhibits.

Best Regards
Prof. ************************* , *********************

Business Response
Date: 03/29/2024
Good Morning,
In response to the original BBB complaint #******** dated 02/16/2024.
Member was sent a conduct warning letter on 2/26/24 due to the member being involved in an incident at one of our locations.
Per our Rules and Regulations posted on www.inshape.com you have violated the membership agreement.
These Rules & Regulations (Rules) intend to provide the maximum use and enjoyment of the facilities and equipment of In-***************, LLC, dba In-Shape Health Clubs (ISHC) by its members and their guests. We believe these Rules constitute the best current solutions to the many complex issues and concerns associated with a club operation as large and active as ours. The obligation to enforce these Rules lies primarily in the hands of the ******************** whose principal responsibility is to assure members of all the courtesies, comforts and services that we provide. It is also the duty of the members to know the Rules and to cooperate with ISHC management in their enforcement.
Thank you,
******
Customer Answer
Date: 04/02/2024
I am rejecting this response because:
To: H333735363534353**639H (H363**73932383**831H)

Title: Opposition & Objection to Rebut the Business Response which is Strange, Ridiculous, Shameful, Regrettable, Weird, Irrelevant and very worrying

Dear sir/madam,

Greetings the day. I hope you are doing well.

The response of H3****0323437303535H is so strange, ridiculous, shameful, regrettable, weird, irrelevant and very worrying. Their response is sample of another retaliation of this business against me because I have filed lawsuit against the manager of business (***********************) in Superior Court of H33393533393**0383239H as you can see in Exhibit # 1. *********************** has harassed my Civil Rights several times. He also compromised my privacy and disturbed my peace in multiple incidents.

As you can see in Exhibit # 2, I have appealed the decision of Superior Court in the 3rd Appeal Court of H33393533393**0383239H and *********************** has been served by Police Sheriff about the Notice of Appeal.

I believe that damaging to one of my locker and also stealing some of my gym bags and my gym stuffs is a part of 5 more consecutive retaliations which has happened by *********************** and his circle against me so far. Those 5 more consecutive retaliations of *********************** and his circle are as follows:

1) As you can see in Exhibit # 3, I have filed my Complaint against H3****0323437303535H with Case # ******** on 02-16-2024 at H333735363534353**639H (H363**73932383**831H). My complaint is regarding the violations of *********************** who is employee of H3****0323437303535H. As you can see in Exhibit # 3, The H333735363534353**639H of ********* H33393533393**0383239H have forwarded my complaint to their business and they are requesting business response within ** days.

As you can see in Exhibit # 4, I am communicating with *************************************, Area Manager of their business, based on his request on 02-22-2024 to resolve the issue regarding the violation of *********************** and his circles with me through Mediation.

You also can see in the Exhibit # 5 that ****** from H3****0323437303535H Support Section, confirmed for H363**73932383**831H that ************************************* is communicating with me.

2) As you can see in Exhibit # 6, yesterday (02-26-2024), I have received one email which is signed by *************************** and mentioned on it this point that it has been brought to her/his attention that I were involved in an incident at one of their locations. It also mentioned that I have violated the membership agreement!!!!!!!!!!!!!!!!!!!

As you can see in Exhibit # 7, in response to ********************** email, in front of judge of federal court and also some representatives of ********** of ******* (that you can see them in the Cc of my response email in Exhibit # 7), I kindly, respectfully and seriously notify him/her that his/her email is retaliation against me which is violation of my civil rights based on federal laws as well as state laws. It is retaliation because of my engaging in protected activity by filing H363**73932383**831H complaint against *********************** who is employee in his/her business with Case # ********, ** days ago.

As you can see in Exhibit # 7, in response to ********************** email, I also mentioned to this point that all concept of his/her email is false, fake and fabricated report/claim and it is sample of ******************* accusations and also his circles accusations because any claim or report without valuable proof and evidence is accusation which is violation.

It was so weird, strange, unprofessional, unethical and illegal that *************************** who is close friend with ******, did retaliation against me (based on his/her email that you can see it in Exhibit # 6) while *************************************, Area Manager is trying to solve the issue through Mediation with me (as you can see his email in Exhibit # 4).

As I mentioned above and also as you can see in Exhibit # 4, *************************************, Area Manager of your business, came to me on 02-22-2024 to resolve the issue regarding the violation of *********************** and his circles with me through Mediation.

3) As you can see in Exhibit # 8, I told ************************************* on 02-22-2024, I am ready for any scenario. If *********************************;guarantee that Jordans violations, accusations, discrimination and also ******* retaliation wont happen again against me, I can drop this case through Mediation with *********************************;as an Area Manager. But if *********************************;cannot guarantee it, I can take this case to State or Federal Court because in the courts of *************, the guilty persons will learn to think about their behavior, accept their responsibility and stop their harassment or violation of law by courts instructions. It doesnt matter that it was intentional or accidental. It also doesnt matter that with which excuse (such as doing their obligation !!!!) they cover their violation.

On 02-22-2024 ************************************* told me that *********************** only wanted to do his obligation. As you can see in Exhibit # 8, I told to ************************************* on 02-22-2024 , that I totally understand that one of the obligations of any manager of any business is transferring members concerns to each other but before doing this, the manager has to consider 2 important things for prevention of the violation of law:

Firstly, the manager has to make sure that members concerns are not accusations. If any member has any concerns about anything they have to mention to the ************* of the incident because as you know all places in the gym are protected by surveillance cameras. As you can see some of them in Exhibit # 9, there are at least 17 surveillance cameras in the gym. So, if any member has any concern or any incidents happen, they should mention to the ************* of the incident and then manager can check the camera because any claims/reports without valuable proof and evidence is false, fake and fabricated claims/reports and it is accusations which is violation of State law as well as Federal law [148.5(A) PC] and can be prosecuted in the court.

Secondly, the manager has to consider privacy of each member to prevent compromising privacy and civil rights.

4) As I clarified in my H363**73932383**831H Complaint and also as you can see in the Exhibit # **, (my direct email to ***********************) , on February 15th 2024, ***********************;disturbed my peace with his accusations. He has also compromised my privacy as well as my civil rights with his unethical, unprofessional and illegal behavior in front of other members. The voice of his conversation is available.

Regardless of this point that his comments were samples of some persons and their circles accusations who have personal issues with me and also with the level of my work out, but he has to talk to me in private, NOT in public area while other members were around us. There are at least ** members who came to me asked me whats up!!!!!! Some of them are my students or families of my students in college and university.

As I clarified in my H363**73932383**831H Complaint and also as you can see in the Exhibit # ** (my direct email to ***********************), he told me some trainer and also some members let him know that I touched them in greetings. I told him that it is false, fake and fabricated claims/reports which are samples of accusations of some persons and also their circle who have personal issues with me and with the level of my work out because they are so jealous.

I told him that I did not, do not and will not touch anyone during greetings.I also told him this point that for greeting with my friends, I do hand five, hand shakes or hug (it depends to the level of our friendship).

I also told ****** that those accusations are retaliation of the trainer whose name is ****** and also his circle (as you can see his picture in Exhibit # **) because I had reported his harassment and his assault last year (2023) to ***********************. I also remind ****** that on Fall 2023, I reached him out to report the violation of his trainer whose name is ******.

On Fall 2023, I kindly, respectfully and seriously asked ****** to instruct his trainer to stop his harassment against me, my family and my stuff (damaging my scooter and my stuff). I told ****** that there are some witnesses that they saw his trainer while he was damaging my scooter. They also took a video from him.

I even mentioned to the ************* of this incident to *********************** to check the surveillance cameras but ****** brought this excuse that outsides surveillance cameras (in front of Pool) cannot detect those locations because those locations are so close to surveillance camera. ****** told me that he would talk to ****** in this regard but it seems he didnt because his harassment is still going.

I told *********************** that if someone comes to you and has some claim about me, please ask them the date and time because all places of the gym are protected by surveillance cameras. I even told him If he sees that I touched a member during greetings in the camera, call 9** immediately because touching someone is violation of law. But if he cannot find it in camera, I asked him to reach out to that person who shared those accusations with him and let them know that false report or accusations against someone is violation of law and can be prosecuted in the court.

I also let ****** know that I as a faculty member and university professor passed the qualifications for teaching students in H33393533393**0383239H. So, I am familiar with communication rules and policies. I am the recipient of the prestigious Gold-Level President ***** Award from the President of ************* that you can see it in Exhibit # **. For further clarification only ****** my name to know who I am and how much I am credible.

I also told him that this is second time that he interrupted my work out and share some accusations with me without valuable proof or evidence. I kindly and respectfully let ****** know that if he does it again, my attorney will contact him. After my response, *********************** became angry and his face turned red. He yelled at me while other members were watching us. If he denies, please let me know to share his voice with the court because his voice is available.

He yelled at me and told me that he is the owner of this business and the conversation is over. I told him that he cannot yell at me, I am not his employee, he should be polite and calm down. Thats why with all due respect to ****** but as you can see in the Cc of my direct email to him (Exhibit # **), I have placed some of State (DFEH) and also Federal (EEOC) investigators who investigate discrimination or harassment of any manager in job or workplace to make sure that *********************** has passed the qualifications required for his current position or not!?

I believe that he didnt pass the qualifications for his current position because he compromised my privacy in public area. There were at least ** members who were around us while he talked to me and yelled at me. Those members came to me and asked me whats up!!!! Regardless of this point that his comments were samples of some persons and their circles accusations who have personal issues with me and with my level of work out, but he has to talk to me in private, not in public area while other members were around us.
Those members are available to come to the Court to testify as witnesses.

I also told *********************** this point that he is not owner of this business. He is manager in this business, thats it. The owner of this business are all the members who pay every month.

I also let ****** know that, everyday, most of the members in this gym give me compliments and positive words about my dedication to work out. They told me that they come to this gym because of my motivation.

After conversation was over, I immediately called my attorney and reported what happened between us. He wanted to talk with ****** through my cellphone but ****** rejected me. Then he left the gym immediately.

Because of all Jordan ****** violations which I have clarified above and also based on his illegal, unethical and unprofessional behavior which has happened before in public area which disturbed my peace and also compromised my privacy (in front of some members and his colleagues) and according to my attorneys advice, so from now on, if ****** wants to talk to me, my attorney will be on the phone during our conversation and he will record our conversations for quality assurance purposes to be used in the court.

Last month, in January 2024, *********************** invited me to his office and asked me to not to have eye contact with his trainer whose name is ****** (as you can see his picture in Exhibit # **) and also with Pit (one member). He told me that if any incident happened, I come to him and report it to him. I told him that I did, I do and I will do.

I let him know that I did not, do not and will not have any eye contact with those 2 persons. I also told him that it is false, fake and fabricated claims/reports of them and it is their retaliation against me because I had reported their violations to *********************** and ****** Police ********** as you can see in Exhibit # **.

I also let ****** know that on 01-16-2023, a member of gym whose name is *** and he is close friend with his trainer (******), threatened my life verbally. Pits voice is available. As you can see in Exhibit # **, I reported his life threatening to ****** Police ********** . I did not file a lawsuit against Pit because of ****** request.

***** was Assistant Manager in gym. I also let *********************** know that since January 2024, *** started retaliation against me by saying F words (bad words ) to me. In one incident, I wanted to call 9** but ******* who is one of his colleagues mediated between us.

Best Regards,
*********************, *********************

Business Response
Date: 04/08/2024
In-Shape Solutions received the above-referenced customer review. The membership has been canceled due to conduct. We have denied any allegations, and he is no longer a member of our club.
Thank you,
In Shape Family Fitness Support
Customer Answer
Date: 04/13/2024
I am rejecting this response because:
To: Attorney General of H33393533393**0383239H ********** of ***************************************** Complaint against a Business/Company

Dear sir/madam,

Greetings the day. I hope you are doing well.

This is Professor ************************** *********************. I am the recipient of the prestigious Gold-Level President ***** Award from the President of ************* that you can see it in Exhibit # 1 which is uploaded in supporting document, For further clarification only ****** my name to know who I am and also to know how much I am credible.

My wife and I are victims of several violations of H3****0323437303535H Company in H33393533393**0383239H.

As you can see in Exhibit # 2 which is uploaded in supporting document, H3****0323437303535H Company on 04-09-2024 in response to my H363**73932383**831H (H333735363534353**639H) Complaint which has been filed on 02-17-2024, mentioned to this point that they cancelled my membership. In addition to it, as you can see in Exhibit # 3 which is uploaded in supporting document, I have received a confirmation email regarding my membership cancellation on 04-08-2024 from the company.

H3****0323437303535H cancelled my membership in retaliation for my engaging in protected activity and retaliation is violation of my civil rights because I already have filed a lawsuit against the manager of the H3****0323437303535H ****** branch (***********************) in Superior Court of H33393533393**0383239H on 02-27-2024 as you can see it in Exhibit 4 which is uploaded in supporting document.

*********************** (the manager of the H3****0323437303535H ****** branch) and also his circle had harassed my Civil Rights several times. He also compromised my privacy and disturbed my peace in multiple incidents. Thats why I filed complaint against him in Superior Court of H33393533393**0383239H and as you can see in Exhibit # 5 which is uploaded in supporting document, *************** served him duly and truly on 03-04-2024.

As you can see in Exhibit # 6 which is uploaded in supporting document, H363**73932383**831H (H333735363534353**639H) recommended you to file complaint against this business.

The cancellation of my membership which is retaliation, is not their first retaliation against me because H3****0323437303535H did retaliation against me in 5 more consecutive times which has happened by *********************** and his circle against me so far. Those 5 more consecutive retaliations of *********************** and his circle are as follows:

1) As you can see in Exhibit # 7 which is uploaded in supporting document, I have filed my Complaint against H3****0323437303535H with Case # ******** on 02-**-2024 at H333735363534353**639H (H363**73932383**831H). My complaint is regarding the violations of *********************** who is employee of H3****0323437303535H. As you can see in Exhibit # 7 which is uploaded in supporting document, The H333735363534353**639H of ********* H33393533393**0383239H have forwarded my complaint to their business and they are requesting business response within ** days.

As you can see in Exhibit # 8 which is uploaded in supporting document, I was communicating with ************************************** Area Manager of their business, based on his request on 02-22-2024 to resolve the issue regarding the violation of *********************** and his circles with me through Mediation. You also can see in the Exhibit # 9 which is uploaded in supporting document, ****** from H3****0323437303535H Support Section, confirmed for H363**73932383**831H that ************************************* is communicating with me.

2) As you can see in Exhibit # ** which is uploaded in supporting document, on 02-26-2024, I have received one email which is signed by *************************** and mentioned on it this point that it has been brought to her/his attention that I were involved in an incident at one of their locations. It also mentioned that I have violated the membership agreement!!!!!!!!!!!!!!!!!!! I received the aforementioned email while I had filed complaint against business in H363**73932383**831H ** days prior to this email. So, this email was another sample of this business retaliation against me.

As you can see in Exhibit # ** which is uploaded in supporting document, in response to ********************** email, in front of judge of federal court and also some representatives of ********** of ******* (that you can see them in the Cc of my response email in Exhibit # **), I kindly, respectfully and seriously notify him/her that his/her email is retaliation against me which is violation of my civil rights based on federal laws as well as state laws. It is retaliation because of my engaging in protected activity by filing H363**73932383**831H complaint against *********************** who is employee in his/her business with Case # ********, ** days prior to this email.

As you can see in Exhibit # **, in response to ********************** email, I also mentioned to this point that all concept of his/her email is false, fake and fabricated report/claim and it is sample of ******************* accusations and also his circles accusations because any claim or report without valuable proof and evidence is accusation which is violation.

It was so weird, strange, unprofessional, unethical and illegal that *************************** who is close friend with ******, did retaliation against me (based on his/her email that you can see it in Exhibit # **) while ************************************** Area Manager was trying to solve the issue through Mediation with me (as you can see his email in Exhibit # 8).
As I mentioned above and also as you can see in Exhibit # 8, ************************************** Area Manager of their business, came to me on 02-22-2024 to resolve the issue regarding the violation of *********************** and his circles with me through Mediation.

3) As you can see in Exhibit # **, I told ************************************* on 02-22-2024, I was ready for any scenario. If *********************************;guarantee that Jordans violations, accusations, discrimination and also ******* retaliation wont happen again against me, I could drop this case through Mediation with *********************************;as an Area Manager. But if *********************************;couldnt guarantee it, I could take this case to State or Federal Court because in the courts of *************, the guilty persons will learn to think about their behavior, accept their responsibility and stop their harassment or violation of law by courts instructions. It doesnt matter that it was intentional or accidental. It also doesnt matter that with which excuse (such as doing their obligation !!!!) they cover their violation.

On 02-22-2024 ************************************* told me that *********************** only wanted to do his obligation. As you can see in Exhibit # **, I told to ************************************* on 02-22-2024 , that I totally understand that one of the obligations of any manager of any business is transferring members concerns to each other but before doing this, the manager has to consider 2 important things for prevention of the violation of law:

Firstly, the manager has to make sure that members concerns are not accusations. If any member has any concerns about anything they have to mention to the ************* of the incident because as you know all places in the gym are protected by surveillance cameras. As you can see some of them in Exhibit # **, there are at least 17 surveillance cameras in the gym. So, if any member has any concern or any incidents happen, they should mention to the ************* of the incident and then manager can check the camera because any claims/reports without valuable proof and evidence is false, fake and fabricated claims/reports and it is accusations which is violation of State law as well as Federal law [**8.5(A) PC] and can be prosecuted in the court.

Secondly, the manager has to consider privacy of each member to prevent compromising privacy and civil rights.

4) As I clarified in my H363**73932383**831H Complaint and also as you can see in the Exhibit # ** (my direct email to ***********************), on February **th 2024, ***********************;disturbed my peace with his accusations. He has also compromised my privacy as well as my civil rights with his unethical, unprofessional and illegal behavior in front of other members. The voice of his conversation is available.

Regardless of this point that his comments were samples of some persons and their circles accusations who have personal issues with me and also with the level of my work out, but he has to talk to me in private, NOT in public area while other members were around us. There are at least ** members who came to me asked me whats up!!!!!! Some of them are my students or families of my students in college and university.

As I clarified in my H363**73932383**831H Complaint and also as you can see in the Exhibit # ** (my direct email to ***********************), he told me some trainer and also some members let him know that I touched them in greetings. I told him that it is false, fake and fabricated claims/reports which are samples of accusations of some persons and also their circle who have personal issues with me and with the level of my work out because they are so jealous.

I told him that I did not, do not and will not touch anyone during greetings.I also told him this point that for greeting with my friends, I do hand five, hand shakes or hug (it depends to the level of our friendship).

I also told ****** that those accusations are retaliation of the trainer whose name is ****** and also his circle (as you can see his picture in Exhibit # **) because I had reported his harassment and his assault last year (2023) to ***********************. I also remind ****** that on Fall 2023, I reached him out to report the violation of his trainer whose name is ******.

On Fall 2023, I kindly, respectfully and seriously asked ****** to instruct his trainer to stop his harassment against me, my family and my stuff (damaging my scooter and my stuff). I told ****** that there are some witnesses that they saw his trainer while he was damaging my scooter. They also took a video from him.

I even mentioned to the ************* of this incident to *********************** to check the surveillance cameras but ****** brought this excuse that outsides surveillance cameras (in front of Pool) cannot detect those locations because those locations are so close to surveillance camera. ****** told me that he would talk to ****** in this regard but it seems he didnt because his harassment is still going.

I told *********************** that if someone comes to you and has some claim about me, please ask them the date and time because all places of the gym are protected by surveillance cameras. I even told him If he sees that I touched a member during greetings in the camera, call 9** immediately because touching someone is violation of law. But if he cannot find it in camera, I asked him to reach out to that person who shared those accusations with him and let them know that false report or accusations against someone is violation of law and can be prosecuted in the court.

I also let ****** know that I as a faculty member and university professor passed the qualifications for teaching students in H33393533393**0383239H. So, I am familiar with communication rules and policies. I am the recipient of the prestigious Gold-Level President ***** Award from the President of ************* that you can see it in Exhibit # 1. For further clarification only ****** my name to know who I am and how much I am credible.

I also told him that this is second time that he interrupted my work out and share some accusations with me without valuable proof or evidence. I kindly and respectfully let ****** know that if he does it again, my attorney will contact him. After my response, *********************** became angry and his face turned red. He yelled at me while other members were watching us. If he denies, please let me know to share his voice with the court because his voice is available.

He yelled at me and told me that he is the owner of this business and the conversation is over. I told him that he cannot yell at me, I am not his employee, he should be polite and calm down. Thats why with all due respect to ****** but as you can see in the Cc of my direct email to him (Exhibit # **), I have placed some of State (DFEH) and also Federal (EEOC) investigators who investigate discrimination or harassment of any manager in job or workplace to make sure that *********************** has passed the qualifications required for his current position or not!?

I believe that he didnt pass the qualifications for his current position because he compromised my privacy in public area. There were at least ** members who were around us while he talked to me and yelled at me. Those members came to me and asked me whats up!!!! Regardless of this point that his comments were samples of some persons and their circles accusations who have personal issues with me and with my level of work out, but he has to talk to me in private, not in public area while other members were around us.
Those members are available to come to the Court to testify as witnesses.

I also told *********************** this point that he is not owner of this business. He is manager in this business, thats it. The owner of this business are all the members who pay every month.

I also let ****** know that, everyday, most of the members in this gym give me compliments and positive words about my dedication to work out. They told me that they come to this gym because of my motivation.

After conversation was over, I immediately called my attorney and reported what happened between us. He wanted to talk with ****** through my cellphone but ****** rejected me. Then he left the gym immediately.

Because of all Jordan ****** violations which I have clarified above and also based on his illegal, unethical and unprofessional behavior which has happened before in public area which disturbed my peace and also compromised my privacy (in front of some members and his colleagues) and according to my attorneys advice, so from now on, if ****** wants to talk to me, my attorney will be on the phone during our conversation and he will record our conversations for quality assurance purposes to be used in the court.

5) Two last month, in January 2024, *********************** invited me to his office and asked me to not to have eye contact with his trainer whose name is ****** (as you can see his picture in Exhibit # **) and also with Pit (one member). He told me that if any incident happened, I come to him and report it to him. I told him that I did, I do and I will do.

I let him know that I did not, do not and will not have any eye contact with those 2 persons. I also told him that it is false, fake and fabricated claims/reports of them and it is their retaliation against me because I had reported their violations to *********************** and ****** Police ********** as you can see in Exhibit # **.

I also let ****** know that on 01-**-2023, a member of gym whose name is *** and he is close friend with his trainer (******), threatened my life verbally. Pits voice is available. As you can see in Exhibit # **, I reported his life threatening to ****** Police ********** . I did not file a lawsuit against Pit because of ****** request.

***** was Assistant Manager in gym. I also let *********************** know that since January 2024, *** started retaliation against me by saying F words (bad words ) to me. In one incident, I wanted to call 9** but ******* who is one of his colleagues mediated between us.

CONCLUSION

H3****0323437303535H cancelled my membership in retaliation for my engaging in protected activity and retaliation is violation of my civil rights because I already have filed a lawsuit against the manager of the H3****0323437303535H ****** branch (***********************) in Superior Court of H33393533393**0383239H on 02-27-2024 as you can see it in Exhibit 4.

*********************** (the manager of the H3****0323437303535H ****** branch) and also his circle had harassed my Civil Rights several times. He also compromised my privacy and disturbed my peace in multiple incidents. Thats why I filed complaint against him in Superior Court of H33393533393**0383239H and as you can see in Exhibit # 5, *************** served him duly and truly on 03-04-2024.

The cancellation of my membership which is retaliation, is not their first retaliation against me because H3****0323437303535H did retaliation against me in 5 more consecutive times which has happened by *********************** and his circle against me so far that I have clarified all of them above.

Best Regards,
Prof. ************************** *********************
Initial Complaint
Date:01/30/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my membership with California Family Fitness / In Shape Fitness on January 21, **** at the Roseville branch, as my gym costs would be cheaper through a third party platform (Gym Pass) offered by my fiancs work.While the cancellation was processed quickly, the front desk employee who processed the cancellation in no way made disclosures regarding any cancellation fees or penalties. Shortly after cancellation, In Shape Fitness is now attempting to charge an additional monthly membership fee, in addition to a $175 cancellation fee.Had In Shape Fitness provided clear and concise disclosures regarding their cancellation policy, I would have kept my membership active to the end of the term to avoid these fees - These fees will now cause financial difficulties regarding groceries and bills. I have now reached out to my local location several times regarding my concerns - They state the matter has been escalated to the general manager, but no response has been received. I have additionally requested my contract from member services several times without a response. As my contract was not provided to me at the time of signing, pursuant to California Civil Code *******, the contract itself may be considered void and unenforceable under Civil Code 1812.91.At this time, I am simply requesting that In Shape Fitness waive the cancellation fee and additional monthly charge that they are attempting to bill, and do not contest the membership fees paid to date. However, if this matter is not addressed, I reserve my right to pursue further action.
Business Response
Date: 02/06/2024
Good Afternoon,
In Shape Family Fitness has received the above-referenced customer review and appreciates the opportunity to respond.
We have reviewed the membership for ******. We received her cancelation request on 01/21/2024, and it was processed with an effective date of 01/31/2024, waiving our 30-day cancelation requirement. ****** will be responsible for the $175.00 early termination fee, as stated in her agreement under section 9. F. We have sent an email to ****** today, 02/06/2024 including a copy of her signed agreement and advising her of the above.
Thank you,
In Shape Family Fitness Support
Customer Answer
Date: 02/06/2024
I am rejecting this response because In Shape Fitness has failed to respond to the concerns regarding California Civil Code 1812.82,
Specifically, A copy of the written contract shall be physically given to or delivered by email to the customer ***at the time*** he or she signs the contract (emphasis added).
As further described in CA Civil Code *******, Any contract for health studio services which does not comply with the applicable provisions of this title shall be void and unenforceable as contrary to public policy.
Disclosure of a cancellation fee was not provided to me at the time the agreement was cancelled, nor was I provided the contract at the time of signing. I continue to request that the business refund the cancellation fee of $175 that has now been withdrawn from my account, and will release all further claims if this is remedied.
Business Response
Date: 02/08/2024
Good Morning,

After further review and consideration, we have submitted a refund for the processing fee. We have notified ****** via email. Our refund process can take up to 10 business days.
Thank you,
******
In Shape Family Fitness Support
Customer Answer
Date: 02/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:12/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to cancel my membership. I followed the online process and did not hear back, I attempted to call and the recorded message said to use the online process or call the local gym. I called the local gym and they stated the cancelation could not be processed at this time because the system was down.
Business Response
Date: 01/03/2024
Hello ****************,
Membership Cancellation Request was received 12/7/23 with an effective date of 1/2/2024. Membership has a Term End Date of 1/28/2024 thus the Early Termination Fee of $175.00 is charged and owed.
Member has the option to pay their final months dues of $122.99 and eliminate the $175.00 Early Term Fee. Fees, and explanations are contained in the members signed contract and associated contract guidelines.
Thank you,
Customer Answer
Date: 01/04/2024
I am rejecting this response because:
You charged me $182.93 on 1/2/24.

Business Response
Date: 01/15/2024
Hello -
This was processed as we did not receive clarification if we should modify your cancellation date to avoid the $175 early termination fee. However, will proceed with this option. We will modify your cancellation date and reverse the $175 fee and charge the $122.99 while processing the refund.

Thank you,
Customer Answer
Date: 01/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
it is unfortunate that I was not able to communicate with them except through this case/ticket with you as they provided no means of contacting them directly.
Initial Complaint
Date:11/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of CFF a couple of years, but I was not able to use the gym due to a family emergency and my disability that I am working with my primary physician and other specialist.I requested to freeze the account in April since I knew I had to travel out of country for death in my family and I have been working with specialist to recover from the disability. I notified CFF that I could not use the gym anymore due to a medical condition and was told that I owe $296.34 with last payment date 10/28/2023. I explained that I was not able to use the gym since April due to a medical reason but was told my account was billed whether I used it or not. Additionally, I was told that I did not request to freeze the a/c therefore it remained access. At the same time, they requested to provide a medical note stating that I could not use the facility during that time. They would review it to potentially waive the balance. I provided Dr's note per their request but CFF (***********************) responded that the Dr's note does not say "You cannot use the gym at all". CFF insisted to set up a payment arrangement. I asked CFF(***) my doctor said specifically to limit certain activities due to a disability and rehab. and CFF is now saying that to go against the Dr's advice and continue to use the gym to aggravate my physical conditions? I thought this is absurd and ridiculous response. I immediately requested the breakdown of the balance due that they are claiming with details of breakdown including the nature of the amount for each period for filing complaints and lawsuits. Even CFF membership agreement states, "CFF shall relieve member from the obligation of making payment for services upon verification by a physician". They have not provided the details of the breakdown I asked for as of this writing.
Business Response
Date: 12/04/2023
Hello -
Thank you for your BBB inquiry. I have reviewed your account and spoke with the member services management department. I do see activity on your account in July and August. In addition, your medical note does not state that you are not able to use the facility. However, we are willing to waive part of your past due amount.
Your breakdown for the complete past due is 4 months @ $69.00 (July, August, September, October), late fees for each of those months @ $3.45 and 1 service fee of $9.99 TOTALLING $299.79. We are willing to split that in half for a total due of $149.89. Please let me know if you approve of this amount and we will get your account closed out in good standing.

Thank you,
**********************
Customer Answer
Date: 12/09/2023
I am rejecting this response because: my monthly due is NOT $69 as I am a ******** government employee and the correct monthly due is $59.
I am not willing to pay no more than $118.

Business Response
Date: 12/18/2023
Hello,
Your dues typically are $59, however, since the CC on file became invalid, your membership was switched to a statement account which is $10 more creating $69 invoices.

Thank you,
Customer Answer
Date: 12/21/2023
I am rejecting this response because I was not provided or explained the information beforehand.
Please specify where in the contract states the provision.
In addition, please provide a breakdown of the total you are asking including itemized fees and charges you are asking including the nature of each itemized amount.

Business Response
Date: 12/21/2023
Hello -
This complaint is the same as complaint #********. Details have been provided of the breakdown. There was also activity on the account up until August 2023. We were willing to waive part of his dues and settle for $149.89. Member also has a previous collections account that we waived.

Thank you,
*********************
Customer Answer
Date: 01/03/2024
I am rejecting this response because:

Business claims that I have a previous collection accounts that you waived. What do you mean by that? Please specify what that is. I do request to provide what collection item you are referring to.
In terms of the settlement, I agree to pay $149.89. Please let me know how I can pay. Your phone number here or ************* does not work.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

In-Shape Family Fitness is NOT a BBB Accredited Business.