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Business Profile

Rental Listings

Crown Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We applied to a rental through this company. I called two times and they never responded or called back after she left voicemails. I finally got a hold of someone who said they probably weren't going to rent it out anymore and we moved on only to see them continue to advertise it. My fiance called them and they still didn't answer or return his voicemail. So we went by there office and tried to talk to them in person during there scheduled business hours and no body was there. I am starting to worry they stole our identity. Or they rejected are application without telling us or telling us why. We applied over a week ago and have heard pretty much nothing.

    Business Response

    Date: 06/06/2023

    We strive to answer all phone calls, return voice messages and reply promptly to emails and application submissions.  I am sorry you didn't reach us while at the office.  We do show property and do inspections during business hours and close for lunch.  The property for which you applied was briefly taken off the market at the owner's request, then re-listed.  Our ability to show and advertise homes is at the property owner's request.   Initially it was tenant occupied and right now we are in the process of cleaning and make it ready for occupancy.  All inquiries and submission are kept secure and private, and we work hard to provide great service to both owners and tenants.  

    Customer Answer

    Date: 06/06/2023





    I have reviewed the response made by the business in reference to complaint ID 20137630, and find that this resolution is satisfactory to me.




    Regards,



    H**** *****








































    Customer Answer

    Date: 06/06/2023





    I have reviewed the response made by the business in reference to complaint ID 20137630, and find that this resolution is satisfactory to me.




    Regards,



    H**** *****








































Crown Properties is NOT a BBB Accredited Business.

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