Complaints

This profile includes complaints for Ameri-Brand Pool & Spa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ameri-Brand Pool & Spa

  4619 Olive Hwy Oroville, CA 95966-5636

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  Ameri-Brand Pool & Spa

  1780 Oro Dam Blvd E Oroville, CA 95966-5909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in frustration with the lack of professionalism by your company. You seem to be the exact product we need for our growing swim business and yet your companies customer service is lacking to the core. It makes me wonder how your even in business? Thus, I thought you may want to know how poor your management is running.First of all, I have called numerous times over a couple month period, left at least two messages with your front staff (both females) for a call back from your sales reps -- and no-one calls back.Today, Saturday, I took a ****** and called, and someone answered, did not identify themselves, I expressed my frustration with my experience this far to wo which his very response sent a clear message he did not seem to care at all - yet after a unpleasant back and forth, he hung up on me, NOT ONCE BUT TWICE. If **** who says he is your sales manager, found the exchange to be executable on ANY level, I imagine your entire sells team is suffering under his leadership and/or at minimum have little leadership to look up to.I am so upset by my exchange with ****, a self professed management level "professional" when I am looking at a $15-20K+ product from your company, that I most certainly cannot see giving your company my business. This is truly too bad for both of us.I felt you may want to know this since he refused to give me the owners name or number... Oh, and threatened to call the police on me after I called back asking for his name, and the owners info, calling my persistence "harassment"!!! Wow! Really?

  Business Response

  Date: 05/16/2024

  It appears this individual had difficulty reaching our company. Upon finally making contact, she began using profanities and insulted our sales manager and company. As her language and behavior became increasingly inappropriate and uncontrollable, we decided to terminate the call. We will not do business with this individual. Please let her know that she crossed the line of decency, and we will contact the appropriate authorities should she continue to harass us in any way. 

  Customer Answer

  Date: 05/19/2024

  I am rejecting this response because: This is absolutely NOT the truth. I NEVER used a single word of profanity and my request for his manager promoted him to ever so unprofessionally hang up on me. When I called back he 'threatened' to call the cops. It was such an immature and out of the ordinary encounter that it prompted this complaint from me in hopes that it could prompt change but I see they are okay in their shortcomings and this reply, well, its a last ditch effort to 'smear' the customer to save face. And if this reply had a voice, I could almost GUARANTEE its the same person who I spoke too. This is about how condescending our call went from employee to customer. You should be ashamed of yourself! 

  Oh, and by the way, I AM a recently retired cop, and I have way more integrity than to stoop to such minute levels -- and NOTHING I said or did would have gotten a single ounce of attention from the local authorities because you and I both know, you ARE lying! 

  
  

  Business Response

  Date: 05/20/2024

  We stand by our previous statements and our position. We will not sell to this individual. 

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to hurricane ******** needed to replace the ****** on my 93 year old fathers Sea **** Victory 225 boat. He and I both live on a bridgeless barrier island, called Little Gasparilla Island, which is only accessible by boat. I found a ****** online which stated in the product description that it was for a Sea **** Victory 225 boat. I placed the order November 19, 2022. Order number ******. The product exact description is (item S3663UB) "3-Bow Bimini Top in 6.7 oz, ***************** Polyester for SEA **** VICTORY 225 O/B W/O BOW RAIL (2005-2014) - Width 61" - 66" x Length 6' x Height 36". The sub-total was $390.62 and *** Ground shipping cost of $59.34 for a total of $449.96. The ****** arrived and it was obvious that ****** was not made to fit that boat! I called customer service on 12/13/22 and spoke with someone named ****. I emailed pictures to him and he sent them to ****************. Their reply was "... a brace kit for the rear and shorter front straps would most likely be the solution for the bimini top purchased. If you do not want to try that and would still like to return the bimini top, the factory will accept the return and issue a refund as long as the top, frame and all other pieces are still in '1st quality condition'. There will be a 25% restocking fee." **** was then able to reduce the 25% restocking fee down to 15% after I complained. So I'm writing to you because it just ***** me up and I'm drowning in financial woes due to trying to recover my home from the storm, which was catastrophic here on the island ... just ****** it. I paid $61.59 to return the ****** and received a $332.03 refund. So the ordeal cost me $179.52 ($449.96 + $61.59 - $332.03). I'm praying that you guys can get them to issue a refund for the shipping and restocking fee. Thank you.

  Business Response

  Date: 02/20/2023

  Customer Jennifer ********** contacted us in Dec of 2022 regarding the fit of the Bimini top she had purchased. She claimed it did not fit the boat. After further conversation with the customer, it was made known to ** that the top fit perfectly fine. The part of the Bimini top that was not working for her were the rear support straps. She said her old top had solid braces in the rear (picture attached). I explained to the customer that we offer optional brace kits that would make her ****** work for her. She did not want to purchase the brace kit and moved forward with the return.
  
  
  The factory will typically charge a restocking fee of 35% to 45%. They initially offered to accept this return with a 25% restocking fee. The customer was unhappy with the 25% fee. We were able to negotiate the restocking fee down to 15% due to the unfortunate circumstances this customer was going through. The customer then agreed to the terms and shipped the Bimini top back to the factory. As agreed, the customer was issued a refund for the total of the product itself minus the 15% restocking fee and any shipping charges per the return policy clearly stated on our site. 

  Customer Answer

  Date: 02/23/2023

  I am rejecting this response because:
  

  
  

  For them to say that the ****** I was sent fit perfectly fine is a complete lie. Does anyone really believe I would go through this nightmare and send the ****** back if it fit perfectly fine? If you look at the picture they sent of the existing ****** that is being replaced, and then you look at the ****** they sent me, the straps in the back are extremely long and are made to attach to the gunwales.  If they attach to the gunwales, there would be absolutely no way to walk through to the front. The straps on the front of the ****** I was sent were also extremely long and angled out to the side to also be attached to the gunwales with the same issue of blocking the gangway.  This company is obviously extremely greedy and does not care about customer service.  It was complete false advertising to say the ****** I was sent was made for that boat.  I fully reject their response.