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Business Profile

Car Sound Systems

Scosche Industries, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

This profile includes complaints for Scosche Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Scosche Industries, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent in a defective power pack (at my expense) via UPS and I have not received the replacement charger from the company. I provided everything they requested, e.g., the purchase receipt and a photograph of the power bank/charger as well as the UPS tracking number.

      They have not sent me a new power bank/charger as of this complaint.

      Business Response

      Date: 07/03/2024

      Greetings C*****,

      Thank you for your valued feedback. We want to provide you with the highest quality product and service possible. 

      Confirming your replacement shipped. Here is your USPS tracking number 94******************83

      Please let us know if you require additional assistance. 

      Kindest regards,

      The Scosche Team

      Customer Answer

      Date: 07/05/2024





      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 21937394, and find that this resolution is satisfactory to me.




      Regards,



      C***** ********








































    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought nexar dash cam less than 6 months it stopped working. I sent a video file to let them see the problem per their instructions. Still didn’t work . They gave me fedex prepaid label and was told to send the broken one and scan the prepaid label so they can start sending me the new one. I did. When I reached out to them they were silent. No response. I felt this is a scam methodology. I need to be refunded. This has affected my health concern.

      Business Response

      Date: 02/23/2023

      The customer ordered his camera through Nexar.com, not Scosche.com. Scosche is responsible for fulfilling and shipping the order. The customer has been communicating with Nexar Customer Support. Based on tracking information, the returned order is still on its way back to Scosche. We are expecting to receive the return today. The customer's order will be refunded once we receive the return. The customer may call the Scosche Customer Service Team at *** *** **** extension 1 with any additional questions they may have. Thank you.

      Customer Answer

      Date: 02/23/2023





      I am rejecting this response because:


      See attached. The practice of business this company runs required evaluation. The blaming so he is not nexar and vice versa. See attached letter. I am asking for a brand new camera replacement and refund. I bought 2 cameras and the quality is not up to par. They need to be responsible of what they are selling and those false promises. 

      Regards,



      N******** *****


























































      Business Response

      Date: 02/24/2023

      We received 1 returned camera from the customer, and he was refunded for this item. Please see the attached image as proof. It may take an additional 2-3 business days for the customer's bank/credit card to reflect the credit. 

      Customer Answer

      Date: 02/27/2023





      I am rejecting this response because:

      The refund was incorrect. See attached picture. 

      Regards,



      N******** *****


























































    Scosche Industries, Inc. is NOT a BBB Accredited Business.

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