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Business Profile

Car Wash

BLISS Car Wash - Oxnard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    0n July 5th 2024 I brought my infinite car for a car wash. The employee let me know it was $20, I gave him my debt card to pay for the service but the employee signed me up for a recurring monthly service at &49 per month after the initial month without my knowledge. Additionally I already had a monthly service with them for my other car so the employee changed that monthly payment to the debt card I gave him without my knowledge or permission. I have four charges of $49 each that should be refunded. Called their service phone number four times and was put on hold for over an hour until I had to disconnect. Additionally I had earned a $100 bliss gift card that wasn’t working and have been calling them to get it to work. Sent two emails to bliss and they responded that I had used the reoccurring service for the Infiniti every month after I signed up for the service. I sent them an email explaining that the gift card was used for those washes but I never heard back. 

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to wash my car at Bliss car wash on Aug 11, 2024 and my front windsheid was broken by there machine. They had me file a report and someone would get back to me. I called the 800 number 3 times spoke to Several people that said they would have someone call me. I also went back to car wash 2 times they said I would get a email and a call no later the Aug 26th 2024. I haven't gotten any calls back. I have called the 800 number yesterday and today and the machine says they can't take my calls. I called safelite and the windshield is $1500.00 and I don't have coverage with my insurance. The winshield had two places next to eachother where it cracked and now the damage has gotten large after almost 3 weeks. I'm afraid it may break on me. Please help

BLISS Car Wash - Oxnard is NOT a BBB Accredited Business.

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