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Business Profile

Major Appliance Services

Hester's Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was quoted $175.oo, $69.99 for service charge, $105.01 and labor. I was told that my fryer needed a new belt and pulley. They didn’t have the parts and had to go to their shop for them. When they returned they only had a handful of belts, my wife asked them about the pulley, they said the dryer never needed it, and preordered to put the new belt on. My wife had to argue for them to deduct the price of the pulley from the bill, which was new #159.00. After they left we noticed two bags full of used belts. I called them the next day about the used belts, Gus told me the dryer was required and had a 90 day warranty. I never wanted used parts.
    A new belt for my dryer in package sells for $11.00-$12.00. I don’t think it’s unfair for me to pay $105.01 for a used belt and have it installed. Also, they tried to sell me a pulley I never needed.
    We believe that had we not watched them repair the dryer they would have billed us for the pulley, and last after they left we found the bag of used belts and found small parts, like springs on the ground next to the dryer.
    We think it is only fair that they replace the worn used belt with a new belt. Like I told Gus a used belt is not going to last as long as a new one.
    We had to rewrite the check for payment to reflect the cost of the pulley, but instead of writing out the new check to Hesters. They had us write out to the man who did the shabby work.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hesters replaced the transmission in our washer but now the spin cycle does not work. We contacted them and was told it's an adjustment that should have been set when the transmission was replaced and they would fix it for an additional $200.00. We already spent $400.00 for the transmission replacement. Supposedly they used new parts but they used used parts.

    Business Response

    Date: 02/15/2023

    We have contacted Ms. R**** and will help resolve the problem with her washer.  If she has any additional concerns, please have her contact us directly.

Hester's Appliance is NOT a BBB Accredited Business.

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