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Business Profile

Marine Electronics

Specialty Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Electronics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got phone estimate for carburetor replace/ impeller replacement, carb. goes to pacific carb @ 300 labor at boat shop one hour, Impeller 220 plus part 30., went to ck on progress, first thing he says, I put new spark plugs in it . I told I didn't need them or was ask by you or give you permission ! he said (We) want your boat to run right don't you!? that's 37 plus 2 plus hours labor @ 120 per hr. because I never give permission I shouldn't pay, got a bill for $ 883 .95!! should be carb rebuilt $ 300 one hour labor @ 120 that's $ 420 total. Sent a check for that today, P.S when I dropped boat off , Scott the owner ask me how it ran? I said like a clock! he knew what he was going to do already ! he showed me blacken spark plugs one broken, my boat would not have ran as good as it did, going to another shop to pull spark plug, I bet there the ones I had!! thank you so much D**** ***** this was not a mistake .

    Business Response

    Date: 08/07/2023

    Customer came in, paid by check and took his repaired boat home.

    His checked bounced, and i've been trying to contact him.

    Customer Answer

    Date: 08/08/2023





    Complaint: 20419519



    I am rejecting this response because: boat was bought in main reason water impeller, NEVER REPLACED, they did not repair boat, What about doing work I never asked for? and billed for??and did not need ( or tested for) this repair shop is tring to rip me off! not paying for something I didn't need to line his pockets



    Regards,



    D**** *****


























































    Business Response

    Date: 08/09/2023

    7/31/23 customer paid for Repair Order #565 with check #152 for full amount of $883.95 and set a future appointment on 9/1/2023 to address the impeller and water pump due to needing more time to have money for those repairs.

    Check #152 for 883.95 was returned unpaid by his bank. I received a replacement check #161 for $420.00.

    This partial payment has notation "for Carb & Labor only".

    The balance $463.30 is now past due.

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