Complaints

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• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  
  
  Complaint: 20651886
  
  
  
  I am rejecting this response because: how is this giving special treatment? What liquidated damages were done - please provide the total amount caused. The unit still had to be made ready for move in for someone. I do not see this unit available for rent so how is it sitting unrented as stated? Again no lease was signed and no contact was made further from The Junction at Wagon Wheel after the offer letter was sent, thus not getting assistance from the original property like stated. As we went with the property that got back to us in regards to be able to actually live somewhere and not to become homeless. We had already applied to an apartment that we paid the security deposit and application fees that was not even available for the time we moved in so once we did not hear back from the Junction and heard from Town Square. If he is so much promoting Fair Housing where are they promoting "economic opportunity" if they just continue to steal peoples money. 
  
  
  
  Regards,
  
  
  
  E**** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  what. We are still going with one of the properties ran by the same management. If they do not want to refund - can that deposit be used to our security deposit for Wagon Wheel Town Square, Moving is expensive and to forfeit someone of their hardworking money in harsh times is criminal especially since we are still using services well within their company.

  

  Business Response

  Date: 09/26/2023

  The complainant received a Welcome Letter on August 17th and paid a $250 holding fee that allows them to take the unit off the market in their name.  This is stated on the cover page.  On the final signature page, the applicant signed and acknowledged that the holding deposit can be retained as liquidated damages.

  The complainant also received a congratulations letter of approval on August 19th with a list of required documents to provide for move-in.  The applicant provided all of the required information and the unit is removed from the market and isn't available to rent to anyone else.  This is a potential expense to the ownership as it is still sitting un-rented and generating no income.

  This applicant went to another of our properties and qualified for our Moderate-Income Housing program and received assistance by doing so. 

  To go against the stated policy and refund their deposit would result in special treatment and go against Fair Housing doctrine. We need to treat all applicants in the same manner. 

  Thank you,

  S*** ******

  

  Business Response

  Date: 10/03/2023

  The statement that this unit is unavailable in inaccurate.  It's been available and ready for move-in since the complainant's move-in date of 9/25/2023.  The monthly rate is $2892 which equates to $96.40 p/day and just counting the eight days since the 25th it's cost ownership $771.20 in vacancy loss ($96.40 x 8).  Our agreement is standard within the industry with a 72-hour cancellation period which this applicant exceeded by weeks. 

  We don't appreciate being accused of "steal peoples money" when all we're doing is treating every applicant the same and abiding by a signed contract.  We will accept the $250 holding deposit as Liquidated Damages as stated in the agreement.   

  Customer Answer

  Date: 10/04/2023

  
  
  
  
  Complaint: 20651886
  
  
  
  I am rejecting this response because: the business does not want to come to an agreement or arrangement. 

  You are not being accused because that is simply what you are doing. Why are you calculating the 8 days since the 25th? The previous tenants were supposed to be out the 16th and then it takes several days to fix damages for the move in on the 25th. We did not even see the rental unit because this was what we were told - that it should have been ready for us to tour before moving in however we were never contacted back after 9/6/2023.

  
  
  Regards,
  
  
  
  E**** ********