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Business Profile

Solar Energy Contractors

Complete Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extreme complacency from this business to finish a solar project for our new home.

    We bought a new home in a new development and were told the application and permission to operate process for the new solar system would take 6-8 weeks. It has been 6 months and there has been no progress towards completing this process and getting the system activated.

    I have been told that more recently built homes in the same community have completed the activation process but we are still waiting.

    There seems to be some issues taking place with Complete Solar preventing them from properly triaging the work needed to get done to finish this process.

    I'm asking for Complete Solar to escalate this situation and finish the process because it's simply taking too long and the service level agreement has now lapsed beyond what is acceptable.

    Home Address:
    *** **** ** ****** ******* ***** **, 92694
    Tri Pointe Homes

    Business Response

    Date: 03/27/2025

    This is acknowledgement Complete Solar has received this complaint.  At this time we are working to upload the updated forms to SDGE's portal for permission to operate. 

    Customer Answer

    Date: 03/27/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23083980, and find that this resolution is satisfactory to me.




    Regards,



    J***** ******








































  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar panel installed but not connected, try calling no answer need our panels connected summer is coming we work from home.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a roof leak as a result of the solar panel installation, and it is covered under the warranty, however, cannot reach anyone at the company. I have have emailed multiple times and have also called and have waited over 3 hours on hold with no response.

    Business Response

    Date: 02/18/2025

    A Complete Solar escalations representative will contact the customer within the day to obtain additional information. Complete Solar will coordinate the repairs with the customer once we confirm Complete Solar is at fault for the roof leak(s), 

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar contract wasn’t as option as this was a new build in California and the builder chose this company. We agreed on a solar layout that was not built as agreed. Several emails were ignored before the company finally reached out to me in order to request information from me to complete interconnection forms with the local utility. I asked about the previous unanswered questions about the layout of the system. I have since been ignored, no interconnection and am left with a system that is incomplete with no action or response from the contractor.

    Business Response

    Date: 02/12/2025

    Thank you, this case has been assigned for review and we are currently attempting to contact the customer to address his concerns. 

    Customer Answer

    Date: 02/15/2025



    Complaint: 22915354



    I am rejecting this response because: I received a voice mail from Brian McCubbins on 2/12/2025. I have called back the number he provided which rings twice and then goes to voicemail. I have left multiple voicemails and have not been contacted back. 



    Regards,



    C**** ****


























































    Customer Answer

    Date: 02/27/2025

    I did not intend for this matter to be closed. I am working with the contractor. They have presented me with a solution and I am awaiting their scheduling. Since they only responded to me after contacting BBB I am concerned they will not not follow up with me due to the matter being closed. 

Complete Solar is NOT a BBB Accredited Business.

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