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Business Profile

Storage Units

Golden State Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PRIMARY ISSUES:

    1. INSURANCE POLICY DISPUTE REFUSING TO PROVIDE ME COPIES OF MY CONTRACT AND INSURANCE INFORMATION

    2. LATE PAYMENT ISSUE

    3. CHANGE IN CONTRACT AND FEES WITHOUT WARNING AND WITHOUT A NEW LEASE AGREEMENT

    4. PRIVACY AND PROTECTION VIOLATIONS ALLOWING UNAUTHORIZED PERSONS TO ACCESS MY STORAGE THAT WERE NOT ON THE CONTRACT.

    5. REFUSING TO SECURE MY STORAGE AFTER THE PRICE PER MONTH WENT FROM $330.00 TO $800.00 PER MONTH

    6. DAMAGED DUE TO RAT AND PEST PROBLEMS, URINE AND FECES DESTROYING HALF OF MY PROPERTY.

    UPON ATTEMTING TO ADDRESS THESE ISSUES TO THE FACILITY MANAGEMENT THEY COMPLETELY SHUT ME OUT, RAISED MY RENT AND BEGAN CHARGING ONLY ME $50.00 TO PRESS A BUTTON TO LET ME OUT WHEN I WAS JUST A FEW MINUTES LATE LEAVING AND $50.00 TO CUT THE LOCK. ALL OF WHICH I PAID WITH NO COMPLAINTS ASSUMING THAT THIS WAS JUST A STANDARD CHARGE OF THE STORAGE FACILITY. BUT SINCE I CAN'T communicate with them.

    I was even threatened by the facility management whom stated," keep it up and your out of here."

Golden State Storage is NOT a BBB Accredited Business.

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