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Business Profile

Bail Bonds

Bail Hotline Bailbonds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bail Bonds.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While I was incarcerated my mother, ***************************, made a bail agreement with ********************* at Bail Hotline Bailbonds's ***************** to pay $8,000 total to post my bail. The agreed upon payment arrangement included a down payment of $1,900, followed by $100 monthly payments. She made the initial $1,900 payment before I was released on bail, and then I was released.Upon reviewing my payment arrangement documents in the office, the paperwork had changed to include two payments of $500 before the monthly payments begin. One a week after the date my bail was posted, and one 24 days after my bail was posted. Furthermore, the total amount to be paid was changed to $10,000. When I called out this change to the woman in the office, she told me that I would need to discuss the discrepancy with the bail officer and that if I didn't sign the agreement that they would revoke my bail and I would be taken back to jail.Needless to say, I signed the financial agreement to avoid incarceration, but they are now telling me that they are "unable" to change the payment arrangements. They are continuing to threaten to revoke my bail & attempting to entrap me into an altered total amount and payment arrangement.

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my money and had me sign documents saying my husband would get out of jail only to change there mind a week later due to his c legal status citizenship a week later then told me they can only issue a check in 3 to 5 days all while my husband waits in jail .

Bail Hotline Bailbonds is NOT a BBB Accredited Business.

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