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Business Profile

Auto Services

F-3 Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ****, thanks for your helps with the complaint. I cannot believe they said that. Please see attached their stickers for the service. The stickers are still on my car. Please let me know if you need more information. Thanks again. -- *****med me that this happened because the gearbox cover was not properly secured.Because of this, I had to clean the car and add oil to the transmission box. I am concerned that there may be damage to the gearbox. Although I can still drive the car, I believe there might be some damage due to the lack of transmission fluid.I contacted the F3 auto service store and explained the situation to the worker there. However, the worker said that because there is no warranty for oil change service and another mechanic had touched the car, they would not be responsible for this. The safety of my vehicle was compromised due to the loose drain plug, resulting in a significant loss of transmission fluid. This is a serious matter that could have led to further damage or an accident. I was lucky but if this happen again will bring high risk to other consumers.

    Business Response

    Date: 07/11/2024

    Good afternoon,

    So like I explained to the customer before: the name of this business was CANAA AUTO BODY LLC. It used the *** of F3 Auto Service. We are F3 AUTO SERVICE LLC, not the same company. Looking at our records you will find we have never had a location in ********, *** 

    In addition, we will not warrant an oil service for 6 months as the customer desires. If we were involved in this service transaction, which we are not, we also would not warranty it.

    If the customer realized there was something wrong with the vehicle, she should have taken it to the shop at that time and maybe they would have been able to help her, but waiting six months is not the right move.

    Furthermore, if the customer took the vehicle to another shop, the shop who initially did the oil change should not warranty it as they have no proof of any wrongdoing. Once another mechanic touches the car, the initial mechanic has no idea of what might have been done to the vehicle or what was wrong before.

    Therefore, in conclusion, we are not involved in this transaction and would like this to be removed from our profile. 

F-3 Auto Service is NOT a BBB Accredited Business.

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