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Business Profile

Door and Gate Operating Devices

AM/PM Door, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door and Gate Operating Devices.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,Im filing a complaint regarding AM/PM Door **** for an unauthorized invoice and unacceptable conduct by the companys owner.The work performed was paid for but not fully resolved, prompting a second opinion (which I later shared with them). They returned to correct their errors on May 8, 2025, and sent me a new invoice nearly a month later for additional charges that were never disclosed or approved, as noted in their email. This surprise billing violates basic professional standards. They had promptly sent the other invoices for this incident, totalling $2135.34, which were paid.When I discussed this with the companys owner, ******, he made several inappropriate comments, including calling me a pain in his a** and making a derogatory remark about the second opinion vendors Israeli nationality. AM/PM's recent communications attempt to rewrite the facts and dismiss my concerns. He is threatening legal action against me for "defamation" and to send the invoice to collections. They are also making claims that I need to buy more expensive safety equipment from them, stating my gate is not up to code, which is false.I request that the BBB document this as a formal complaint regarding unprofessional business conduct and billing practices, and to help with a billing adjustment.Sincerely,**** *******

    Customer Answer

    Date: 06/18/2025

    Hello *******, thanks and apologies, you are correct. The correct license number is the one printed on the invoice, license #******. Thank you for bringing that to my attention. I would also like to correct my address, it is ***********************************************************************************************************************. That was autofilled by accident. Thank you and let me know if you need anything else.

    best,

    Erin 

AM/PM Door, Inc. is NOT a BBB Accredited Business.

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