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Business Profile

Fulfillment Services

Rapid Fulfillment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2020, I negotiated with Rapid Fulfillment as a company to store, ship, handle and package their product. With that contract, Rapid Fulfillment provided a rate quote for ***** charges. I paid each invoice remitted in a timely manner from November 2020-May 2021. On May 25, 2023, Rapid Fulfillment informed me that ***** had increased their prices and as a result, during the look-back period, all the way to November of 2020, I now owed an additional $20,025.58. This is a substantial amount to add to a customers bill retroactively. Furthermore, each year in September, ***** announces rate changes for the following year. That means that rates for November-December of 2020 were announced in September of 2019 and rates for 2021 were announced in September of 2020. As a company that provides shipping and handling services for a living, it is your obligation to know when these rate changes are released and to give your clients at least thirty (30) days notice, which with over three (3) months constructive notice from *****, should have been accomplished easily. Any difference in the rate charged to me during that period is thus due to Rapid Fulfillments negligence and should be a cost borne by them, not me. In addition to the retroactive billing, during this time there were several orders that I was forced to refund due to damage during shipping. I was informed by Rapid Fulfillment, first that the insurance claim was denied because the claim was made after thirty (30) days, and then later than the insurance claim was denied because of insufficient packaging. Under the contract with Rapid Fulfillment it is the duty of Rapid Fulfillment to provide safe, effective and efficient packaging of the product and to report all claims for damage. If Rapid Fulfillment failed to file a timely insurance claim or that claim was rejected due to insufficient packaging, that liability is Rapids and the $4,669.08 should have been paid to me by Rapid Fulfillment.

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ****** and ****** to this company and was taken. I was informed they were a **************** When I received the Package it is for Bloating and Gas Relief Promotes Regularity. I called them today to inform them of the package return and was informed they didnt give returns. They took My address and said they would get in touch with me. I said I wanted my full refund.

Rapid Fulfillment is NOT a BBB Accredited Business.

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