Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Coachella Valley Col. I do not have a contract with Coachella Valley Col. They did not provide me with the original contract as requested.

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me back in October to collect on a balance I had with a dental office. When I explained to this company that I had dual insurance and only one of my insurance companies received the claim. They did not want to hear this at all, they spent their time arguing with me, treating me as if I just did not want to pay my bills. It was not until I had to provide them with several supporting documents and conducted a conference call with the insurance company, that they backed down and gave me some validation. Now. this was on October 26, 2023. Fast forward to 4/4/24 after ZERO communication they came back trying to collect the same amount. I again advised them after looking up my information, that the claim had not been received by my secondary insurance nor processed. Again they argued with me and treated me like I just did not want to pay my bills. Again, I sent the manager documentation and conducted another conference call with my insurance company, and Finally he backs down, and concedes to saying he will call the office to follow up and see what happened. I don't understand why this company treats customers the way they do. I understand they are dealing with people that have outstanding balances, but sometimes things are not what they seem, and it would serve them, to slow down, take the time to look over and hear what we are saying.

• Initial Complaint

  Date:03/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps trying to collect a doctor ***** from me plus interest for $225 and I visit and showed the Doctor and he said I have paid every time I was in his office. My copays are $10 , they say I didnt pay one , there lying and added 220 for interest

  Business Response

  Date: 04/09/2024

  Re: Inquiry Ref: *******************;
  04/04/24

  Your No: 21502022 

  This is in response to your letter of 04/04/24 relating to a complaint filed with the BBB by ***** *** Unfortunately, we cannot discuss any matter concerning any consumer with a third party unless we have received the written authorization from that consumer. This limitation is mandated on us by both Federal and State law: (b)Communication with third parties; "Except as provided in section 1692b of this title, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or a reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector". Though you may feel that such authorization is implied by the filing of the complaint, it is necessary for us to obtain an express authorization. Enclosed please find a written disclosure authorization form that we use for this purpose. Upon receipt of this fully executed form, I will be able to discuss the specified matters relating to the consumer. Of course, the consumer may contact me directly concerning any complaints as well. 
  Sincerely, 
  ************************* ext 236 

  Customer Answer

  Date: 04/10/2024

   I am rejecting this response because: ****************** has verified there is no outstanding debt.
  
  
  

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a letter from CVCS stating I owed money to an urgent care and now the collection service was taking over. I called the number on the letter and spoke to Jennifer Ruiz. I asked when the date of my visit was and she replied with Feb 9th 2019. As this was years ago I didn’t feel like contesting the bill would be right. So I paid it in full with interest at $35.51 on 6-23-23 with my credit/debit card. I asked her to send a receipt or letter stating I’m paid in full and have a 0 balance. I received the letter a couple days later. I have still received emails from the urgent care stating I still owe 25.00. I called the urgent care on several occasions. I called on 7-17-23 and lastly on 8-22-23. I was told the first time that they would notify the collection agency and make sure I’m all paid up. On 8-22-23 I was told I needed to call not them. I have tried countless times since then to notify the collection agency to no avail. The line is either busy or says that the call can’t be completed as dialed. It does not matter the time of day, same issue. I’ve tried calling other 800 numbers found from their website and I get the same issue. I don’t want this affecting my credit so I tried to rectify this issue but have no idea where else to go. At this point I’m starting to wonder if this is all legit or I got scammed.