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Business Profile

Craft Supplies

Michael's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business suggested to use their product to create my candles, I followed their instructions and the result was terrible. The wax cracked, their molds did not make it easy to remove the candle and the ***** kept on braking as I try to hold the candle. I have made candles in the past buying the product in other stores in ***********. I just wanted to save the trip to get there, I wanted to return the stuff I got and they refused saying I had already open it and they couldn't do anything about it. My question is: How are we supposed to try a product without opening it? I requested a refund or at least credit but they refused, they said to call an 800 number to request the refund. I called and they said they will send a request to the store, When I called to ask if they have received anything the Manager said they wont do it. **** (the manager) said that the 800 number will only give me the run around, that they don't have any authority over the matter and his policy will not change. It is sad that the employees speak about their own costumer help people like that. He said will doesn't care about loosing one customer over the product that he cannot put back on the shelf. This is very disappointing.

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