Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed all papers filed for a divorce. Business was recommended by a friend. The office files all the paperwork needed for a flat fee. $850. Made an appointment the week of Aug 10th for Aug 17, 2020. Went into my appointment filled out several papers filled with all the information necessary, paid my $850 and was told that the whole process of filing the paperwork itself takes only 4 hours but everything should be done in a matter of weeks. Initial paperwork filed on August 18, 2020. My ex-husband signs/returns his portion of the documents. Yet, as of August 8th, 2022, no progress. Timeline after Aug 18, 2020: *09/03/20 - Left msg w/recept - ask for update. No reply. *10/07/20 - Left msg w/recpt *10/09/20 - Get hold of Michael A. R*******i (MAR - Legal Administrator) - appt - 10/13/20 at 10a (phone) *10/13/20 - MAR misses appt. I call MAR at 10:07a, recept. says he's w/client. MAR calls at 12:27p while I'm driving. I call back, no answer. No call back. *11/02/20 - Lv msg w/recpt. *12/03/20 - lv a msg @ website 4:07p - No reply *12/04/20 - Call MAR says he'll send papers to ex. I hear nothing back. *12/10/20 - MAR asks for info I gave on 08/17/2020. *12/11/20 - Call MAR again, asks for same info given day before. *12/12/20 - Call MAR. Says ex needs to get notary. *12/14/20 - MAR claims he's preparing judgment & will be sent but doesn't. No further contact. *02/?/2021 - lv msg on another site (Martindale/Hubble) *03/30/2021 - eml MAR says he'll send judgment to me that day. NOTHING *05/03/2021 - eml ask for update *05/06/21 - MAR sends judgment, it's wrong. *05/07/21 - Asks for same info I've given him before. *05/24/21 - Phone - Asks for same info I've given him previously. Says it will be done soon then: NOTHING UNTIL I WALK INTO THE OFFICE ON 05/26/2022! MAR asks for same info AGAIN. Says all done & will drop off at court (drop box) 05/30/22, says court will send me appt in a week. He didn't sent it. As of August 8, 2022. NOTHING.

  Business Response

  Date: 08/18/2022

  I am in receipt of your letter dated August 9, 2022 regarding the complaint you received from Ms. ******. 
  Please be advised that Mr. R*******i has been out on medical leave since June 1, 2022. We are in the process of going through Mr. R*******i's files and are working to conclude each case. 
  Ms. ******** case will be concluded with in the next 90 days. If you have any questions, please do not hesitate to contact the undersigned.

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 1******4, and find that this resolution is accepted with reservation.

  
  

  While I accept this resolution, I must add that this office should not be able to continue service if they can't keep up with the clients they have. Waiting two years for any action/service/product is unacceptable and has caused great distress within my family due to the nature of my situation.

  
  

  My situation (marriage) was one of economic abuse for nearly two decades that continues to this day in part due to the inaction of this office to follow through on 4 hours of work that I paid for in advance. Paperwork that should have been filed and sent to the court within weeks of August 17, 2020, when we knew where my spouse was and how he could be contacted and were able to finish all the necessary steps to end the marriage and the abuse.

  
  

  Again, while I accept the promise of a resolution within 90 days, I am also skeptical (with the two year precedent of excuses and purely unnecessary delays) and fear another delay.

  
  

  This resolution is accepted with deep reservations that must be made note of here.

  
  

  Thank you.