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Business Profile

Janitor Service

Blue Steam Tile and Stone Restoration, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Janitor Service.

Complaints

This profile includes complaints for Blue Steam Tile and Stone Restoration, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Steam Tile and Stone Restoration, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 23, 2023 we contracted with Blue Steam ***************************** for repairs to our pool deck and walkway. We paid ******** for the service. Within a month the heavy calcium which was supposed to be addressed returned and soon after the stain began to peel. We contacted the company multiple times during the subsequent months to address the progressive worsening of the peeling and return of he calcium. They did respond on several occasions by sending a team to machine scrub the impacted areas but in each instance they did not return to seal the newly applied stain. We contacted the company during the summer when the peeling worsened and they stated they would address the issue when the weather cooled. The final work to address the deteriorating condition of our pool deck was on Dec 6, 2023. At that time workers again machine scrubbed the impacted areas but never returned to stain or seal the surface. Since the pattern of partially addressing the issues but not returning to complete the work has occurred throughout our relationship with this company, we are now filing this complaint. We have never been satisfied with the work and hoped that by working with the company they would be able to complete the job the owner described when we hired Blue Steam.

    Blue Steam Tile and Stone Restoration, Inc. is NOT a BBB Accredited Business.

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