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Business Profile

Musicians

Mariachi Los Palmeros

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17, 2022 mariachis los palmeros we’re booked to come play for two hours at my wedding. From 4 PM to 6 PM I called ************** multiple times from my phone number and from my mothers phone number, we even had my dad call. No reply they wouldn’t answer they were a big part of our ceremony as they were the music and the theme of my wedding was charro. They never showed up and wouldn’t reply to us. We paid a deposit of $250. Thanks to them not showing up I had to pay all my vendors for an extra hour because we were waiting for them to arrive so we could have music for the ceremony. We spent an additional $1000 due to their negligence. A week later we finally got a hold of ***** **** **** and we told him that we wanted our money back he said he was not affiliated with them but he’s the one that comes out in the pictures and not even a minute later after getting in touch with ***** ****** texted us back and told me that he would send the money back on Monday. Monday came and we were blocked again. We haven’t been able to get a hold of him ever since. Please help us. +1 ***** ******** This is ****** phone number and this is +1 ***** ******** ******s phone number .

Mariachi Los Palmeros is NOT a BBB Accredited Business.

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