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Business Profile

Solar Energy Development

SunLogix Energy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Development.

Complaints

This profile includes complaints for SunLogix Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SunLogix Energy, LLC has 3 locations, listed below.

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    • SunLogix Energy, LLC

      38698 El Viento Rd Ste D Palm Desert, CA 92211-4149

    • SunLogix Energy, LLC

      73550 Alessandro Dr, Ste 101 Palm Desert, CA 92260

    • SunLogix Energy, LLC

      77585 Enfield Ln Ste A Palm Desert, CA 92211-0405

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted Sunlogix for three projects. Communication is very difficult and nobody takes ownership to respond to our questions.One project is completed and functioning. But at another one, the solar is non-functioning and nobody can tell us what's wrong with the system. They also made a mistake on our NEM application and we don't even know if we can still get on the previous NEM rate. Nobody follows up and we've been trying to get answers for month. As soon as we paid them for a project, responsiveness dropped even with a non-functioning system.The third project is delayed by weeks and the generator that was supposed to be installed at the same time is nowhere to be seen. We have lost thousands of dollars on lost rental income from Sunlogix delays and non-responsiveness.

      Business Response

      Date: 09/08/2023

      THIS ISSUE HAS BEEN RESOLVED HE DID SAME THING ON YELP AND TOOK THAT DOWN ALSO THANK YOU
      All the best,

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were told it was going to take a week or so to install and it was several months. They struggled to get it right which was concerning and extremely inconvenient having people coming and going for months.

      During the install some white liquid washed down from roof staining our patio. We let them know and they knew what it was and didn’t offer to clean it up. Now I have white stuff all over that I can’t get out.

      We were told that our pool pump would have blue tooth technology and it did not. They sold us and installed equipment that does not interface with our current equipment.

      For several months now we have been paying double on our energy bill because they have been negligent in getting approvals from Southern Edison. This was never mentioned to us at the beginning. We keep following up on this and they are either blaming Southern Edison or ignoring our calls. If there’s issues with Southern Edison it’s their responsibility to fix them. This is their businesses and they are responsible.

      We have been extremely understanding and patient. This process started in January and it’s now 6 months later. We can’t sit here and be taken advantage of any longer. As of now they have been paid over $100k for a system that does not work. It’s extremely disappointing and upsetting. We will be seeking legal action.

    SunLogix Energy, LLC is NOT a BBB Accredited Business.

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