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Business Profile

Bulk Food Stores

Ralph's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bulk Food Stores.

Complaints

This profile includes complaints for Ralph's's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ralph's has 2 locations, listed below.

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    • Ralph's

      1733 E Palm Canyon Dr Palm Springs, CA 92264-1630

    • Ralph's

      1100 W Artesia Blvd Compton, CA 90220-5108

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up and paid the membership fee to be a ***** member with Ralphs. By being a Boost member, I would be able to have my groceries directly delivered to me with no delivery fees. However, due to some error with Ralphs system, I was still being charged a delivery fee on my delivery orders. I emailed their customer service many times about this issue, sometimes getting a store credit issued for the mistake but I still have ******************************************** the $9.95 delivery fee. That is $139.30 that they owe me. These orders are from March, ****** **** and June and I have still not been refunded despite emailing with them about this for almost a year! Each time I email it seems it goes to a different person every time so Ive had to repeat my issue over and over and still have not gotten anywhere with them. It shouldnt be this difficult. I have given them (numerous times) the orders in question and all my information needed to confirm the facts/issue as they have requested.

    Ralph's is NOT a BBB Accredited Business.

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