Complaints

This profile includes complaints for Milauskas Eye Institute's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Milauskas Eye Institute

  555 E Tachevah Dr Ste E101 Palm Springs, CA 92262-5750

• 

  Milauskas Eye Institute

  41990 Cook St STE E502 Palm Desert, CA 92211-6102

• 

  Milauskas Eye Institute

  78-560 Highway 111 La Quinta, CA 92253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/23 I phoned in to schedule an appointment and provided my insurance, VSP, information. Thre was apparently a question on my benefits and although I knew 100% that I have full VSP benefits to include Exam, Lens, and frame availability, the clerk refused to schedule me an appointment and instructed me to call the insurer, VSP. I questioned why I, the patient, had to call the insurer when I knew 100% my benefits are active and available and requested that the medical providers office call and I was told that it is their "policy" and they do not ever call insurers. Although this seemed very surprising, I then called my insurance company and again verified my full benefit availability. I explained to the insurer that the office instructed me to tell the insurer that they would have to call the office to provide insurance authorization. The insurer, VSP, stated that "the office knows that we never call, and that they need to call to verify or request authorization." Still stuck in the middle as a patient seeking care, I again phoned the medical providers office to request an appointment and I was again refused an appointment based on the inability to verify my insurance. I asked, "what do you do if someone doesn't have insurance, do you refuse care?" The clerk then informed me that they could book me for an out-of-pocket appointment. I again requested that the medical providers office call the insurer and they again refused. I called the insurer again after now being given an out-of-pocket appointment when I 100% covered. The insurer provided me with an authorization #********. I called the medical providers office back and gave the authorization number to the clerk, and she said it was not accurate. I informed them that we would work this out in person when I came for my appointment, and she rudely replied that I would be paying out of pocket.Patients should not have to fight to gain access to medical care, regardless of insurance coverage.

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past four months I have been trying to resolve a billing issue with this company. They continue to bill me and threaten me with sending the the account to a collection agency. I have called the company, sent both certified and priorty mail with bank statements showing the amout they are billing has been paid, yet they refuse to acknowledge my correspondence. When I go to their website, there is no menu to view my account or correspond with staff, only "PAY." In researching the company, I am unable to locate anyone within this company organization who may help, only the local offices and they do not respond to email.

  Business Response

  Date: 12/02/2022

  I am writing in response to the email sent to ***** ********* below. Unfortunately, we do not have record of the correspondence the patient is mentioning below and there is still a balance reflected on the patient's account. Please email me the information, so that I can research. I apologize that there has been such difficulty in getting this resolved. Look forward to hearing from you today, due to the time sensitivity of the matter.

  Customer Answer

  Date: 12/20/2022

   I am rejecting this response because:
  
  
  Regarding the above referenced material, invoice from Milaukas Eye Institute dated 9.22.22 in the amount of $236.67.

   

  See attached. 

  Business Response

  Date: 01/04/2023

  In response to the patients dispute regarding a payment of $236.67, we have attached, a receipt of the patients' payment as well as an itemized bill. The patient is stating he already paid for the services, which is partially correct. The patient had two procedures done on two separate occasions. The first one was 04.26.2022, In which patients' insurance was billed and the balance of $236.67 remaining was patients' responsibility. The patient's payment for this service was posted to his account on 06.14.2022. The patient had a 2nd procedure done on 05.10.2022, which left a patient responsibility of $236.67, which we have not received payment from the patient. I can see why it would be confusing, seeing the balance is identical, but the patient should recall that he had two procedures done. I don't see that there should be any further need to provide any further info. We have attempted to contact the patient on numerous occasions, to explain the charges, but he has not returned our call. Collection processes will continue. 

  Customer Answer

  Date: 01/06/2023

   I am rejecting this response because:
  
  
  

  Received the (5) five documents on 01/04/2023 that you had forwarded from Milauskas Eye Institute reference the above mentioned complaint. As stated in the cover letter, I did receive a voicemail sometime about early December, found to reason to return the call as I had expected to receive unaltered documents as I had first requested in July, 2022. I didn't need a phone call as lip service is not a legal document and not accepted in our court system.

  I have had an abundance of experience with phone calls regarding Milauskas Eye Institute, my file indicates that between January 13th and April 7th I attempted to call their Rancho Mirage office nearly 30 times by email and between 12-15 by phone. Never once in the period did they ever contact me. In addiction to never honoring my request for all billing documents, the office has never responded to my request for the names of company officials, President, Vice-President or CFO.

  Now, regarding the five documents that have been forwarded to your office. Please note that on Page Two, below header and one line one Date 04/26/22, part of that information has been elimination using correction fluid. Additionally, nowhere on that legal document does my acct # **************** appear. Again, on Page 4 of the legal documents, below the header and to the left of the date 05/10/22, line one, correction fluid has been used to alter the information. In addition, this document provides no verifiable information nor account number, just a balance due of $236.65

  Lastly, something that would be meaningless to most but that I find interesting, the fax cover sheet, the La Quinta satellite office has been circled, I have never had dealings with this office.

  Finally *******, I contacted your office seeking your help in resolving my billing issues with the company. Your willingness to become involved is greatly appreciated, you have been fair prompt and helped me obtain some of the documents I had been requesting for months. Now I understand that you have done all you can do to resolve the issue, so after reviewing these latest documents provided by Milauskas Eye Institute, it is obvious I will need legal consul. Again, thank you for your assistance.

  
  

  ******* *******

  
  

  PS. please find attached a billing document from Milauskas Eye Institute stating the following : Patient acct. #: date of first surgery 04/26/22 etc. and patient balance of $113.66. Date of second surgery 05/10/22 etc. and patient balance of $113.66 and a biometry patient balance due of $634.00    Patient Bal. due for the two Surgeries $233.66. These medical procedures were paid for in a receipt provided to Milauskas Eye Institute and your office December 2022.