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Business Profile

Health Resorts

Margaritaville Resort Palm Springs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Resorts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/25/2024 we made reservations at The Margaritaville Resort in Palm Springs, ********** for 4 nights at a cost of $775.24 for 02-24-2024 to 02-28-2024. When we arrived at the hotel on 02-24-2024, they informed us that they had overbooked the hotel and they were transferring us to another hotel. We said this was non-acceptable and argued with the management. They said they could do this to us and there was nothing we could do about it. They absolutely ruined what we had hoped would be a great vacation at the resort. We were extremely angry with the hotel management. The hotel was booked thru a 3rd party vendor, Leisure Time Passport. Physical Address:Leisure Time Passport ********************************************************************** ************ In addition to the hotel charges, we are also seeking transportation cost for travel between ****** ******* and **** Springs ********** (780 miles round trip) in the amount of $523, for a total of $1298.24.

  • Initial Complaint

    Date:10/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Margaritaville Palm Springs over charged me by $93.36 for my recent stay, and I would like them to refund that amount back to me, so that the charges against my account match their receipt. See *attached (1) screenshot of bank charges, and (2) Margaritaville receipt NOT matching that amount. *I have now paid $1346.80 total to Margaritaville, but should have only paid $1253.44 --> This is a difference of $93.36 that Margaritaville owes me. I have reached out several times by phone and email to their ************ Manager (*******************), with no efforts by Margaritaville to pay back the money they owe me. I need the BBB help to get this money back. Thank you!

Margaritaville Resort Palm Springs is NOT a BBB Accredited Business.

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