We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personal Chef

Private Chef Will

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Chef.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid a $250 deposit for personal chef services in August 2022 for a private dinner party for 4 in Palm Springs, CA. Since paying the deposit communication with Chef ******* ****** became increasingly sporadic to the point where there is no longer communication. Several attempts were made to either secure services or seek refund, however, Chef **** has been completely unresponsive. I am seeking a refund of the deposit paid in the full amount of $250.

    Business Response

    Date: 01/17/2023

    Hello ******,

    Below is the information I have regarding this complainant. THE DEPOSIT SHE AGREED TO (COPY/PASTED BELOW) WAS NON-REFUNDABLE BUT I **** BE SENDING HER MONEY BACK IN MID-JANUARY. TIA/CLIENT CANCELLED THE EVENT ON HER OWN 3 WEEKS BEFORE BECAUSE I DIDN'T TALK WITH HER ENOUGH. 


    *** ******
    "730 DOLLARS   gratuity not included  7hrs chef fees + 220 approx food costs + 1 staff @ 3hrs
    1hr menu plan, 1hr shop, 3.5hrs prep time, 1hr food service, 30min cleanup

    250 DOLLAR NONREFUNDABLE DEPOSIT TO STOP ACCEPTING REQUESTS FOR 12/26/22
    480 DOLLAR BALANCE DUE ON DECEMBER 26TH."

    EMAILED/COMMUNICATED WITH *** OR HER FRIENDS ON THE FOLLOWING DATES
    8/11 , 8/19, 8/20, 8/22 , 8/23, 8/23, 8/23 , 8/23 (4 TIMES IN ONE DAY) AND  8/24
    11/10, 11/15, 11/15, 11/26, 12/1 

    Customer Answer

    Date: 01/23/2023

     I am rejecting this response because:
    Hello

    I was traveling for work and unable to reply within the 5 days included. I would like to reopen this as I have additional information to share to Chef ****** response. My response is as follows:

    I am very happy to know that Chef **** has reached out and is providing additional information. I hope that we are able to come to an amicable conclusion to this, which occur once the initial deposit of $250 is returned. Please note Chef **** indicates in his response to BBB that he

    would complete this action my the middle of January 2023 (as per his messages dated 12/22/2022 and 12/31/2022).

     

    Below please find additional information regarding my correspondence with Chef ****. The information included in these emails **** demonstrate that I did not cancel the event because the chef “Didn’t talk to me enough”. In fact, I was seeking critical information/details and attempting to finalize the dinner and was not receiving a response.


    Date

    Email Content

    Response/Outcome

    8/15/2022

    Chef ****: Sent email to *** ****** in response to website inquiry. Shared cost and details for private dinner

     

     

    TG: Acknowledged email and indicated I **** reach back out to confirm details

     

     

    TG: Emailed Chef **** to inquire date availability

    No response from Chef ****

    8/19/2022

    TG: Emailed Chef **** second time to inquire date availability

     

    8/20/2022

    Chef ****: Confirmed receipt of email, indicated he would reply back same day at 3 pm PST following the conclusion of an event

     

    8/22/2022

    Chef ****: Emailed *** ****** confirming “current information I have for your even along with a tentative timeline..for December 26” with cost and deposit requirements

     

    8/23/2022

    TG: Confirmed details and indicated deposit was forthcoming via Zelle

     

     

    TG: Sent confirmation deposit was paid

     

     

    Chef ****: Confirmed receipt of deposit

     

    11/10/2022

    TG: Send email to follow up to discuss dinner menu

     

    11/15/2022

    Chef ****: Indicated he would “respond in greater detail” later that evening as he was experiencing a “family emergency for the last week”

     

    11/15/2022

    TG: Acknowledge receipt of email and sent well wishes

    No Response from Chef ****

    11/26/2022

    TG: Sent email looking to finalize menu for 12/26/22

    No Response from Chef ****

    12/1/2022

    TG: Sent another email looking to finalize menu for 12/26/22

    No Response from Chef ****

    12/15/2022

    Eunique Avery (dinner attendee): emailed Chef **** to follow up

    Sent $250 Zelle request to Chef **** on 12/15/2022

     

    Request expired due to no response

    12/22/2022

    Chef **** replied with the following:

     

    “hello eunique, 

    my apologies for making you want to cancel your event. things are not going well for me right now as I am struggling on many fronts . Please allow me to send the balance of your refund when i get back to work on january 16th as i am attempting to send something now but do not have tia's phone number”

     

    12/23/2022

    TG: Emailed Chef **** indicated I had seen correspondence from 12/22 and sent a Zelle request for $250 refund

     

    12/31/2022

    Chef **** sent the following in an email to myself and ******* ***** “ hello eunique and tia, 

     

    I still plan on paying /refunding your 250 dollar deposit via zelle on January 15th and do sincerely thank you for understanding. I **** send earlier if possible. 

     

    ****”

    No Payment was made

    1/16/2023

    TG: Emailed Chef **** asking to resolve this matter via a deposit refund

     Sent second $250 Zelle request to Chef ****



    Thank you

    ***

Private Chef Will is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.