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Business Profile

Precious Metal Dealers

Rare Coins & Precious Metals Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metal Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6 August I took into this business some coins, silver and gold, misc silver pieces, foreign coins etc. The owner *****, I was told was in the hospital and I worked with ***** helper, They were to call me back the week after this and I have not heard from them since. I am obviously concerned about my belongings , I tried calling and the no answer and the message box is full. I tried emailing and received word that was not a active email . I would just like to hear back from ***** and continue my interface with his business.

    Business Response

    Date: 09/25/2024

    On August 16th, 10 days after ***** came into the store, my business partner, ******, passed away from natural causes.  I was and still am distraught and had a difficult time in conducting business in a meaningful way.  However, on September 20, 2024, I did reach out to ***** by phone and explained to her about the recent death.  I let her know that I was mailing her a check that day, and that there was not as much value to her items as she had hoped.  Please see attachment.

Rare Coins & Precious Metals Group is NOT a BBB Accredited Business.

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