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Business Profile

Retail Stores

Boutique De Beauty

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an eye care product (Avinichi Alpha Fine Line Surface Filler) from Boutique de Beauty in ***********************, for $300 on December 12, 2023. I was told that there is enough product for 1/week application for 2 years. I have been using in slightly less frequently. It now appears that the canister is empty or the pump is not working. I am unable to get any product out of the tube. I tried contacting the store; the listed phone number is disconnected and I have been unable to find a website. This complaint is similar to another I have seen and that was resolved. I hope you can help with this one. Thank you

    Customer Answer

    Date: 06/02/2024

    Attached is the requested receipt.

    Thanks.

     

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an eye care product from Boutique de Beauty in ************, ** for $218.50 on February 2, 2024. I have been traveling and working and did not open the product for use until 2/24/24. It appears that the canister is empty or the pump is not working. I am unable to get any product out of the tube. I tried contacting the store; the listed phone number is disconnected and I have been unable to find a website. I contacted the manufacturer of the product, and they said I had to contact the retail store. I tried contacting my credit card company, but they don't file disputes for in-store purchase, in particular beauty products. I have never contact the BBB before. I hope you can help. Thank you.

    Business Response

    Date: 03/06/2024

    We have spoken to this customer and resolved her complaint. We were not aware that this customer was attempting to contact us. We have since updated our receipts to reflect the current customer service phone number to prevent this from happening again in the future. We are sending this customer a new replacement of the product she purchased as well as an additional complementary moisturizer for the inconvenience. The customer will receive the products to her home by shipping in a few days.  

  • Initial Complaint

    Date:04/14/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase and do not have the items. They claim I do. Credit card company took off the charge, but then added it back when the company showed them a receipt that was stamped FINAL SALE. The receipt was stamped after my purchase and put it in a bag. I did not look at it until all of this hit the fan. They said they would ship the product. I then read the scam which was exactly what they did to me. Sold me a "damaged" box for less money. Complete scam. How is this place allowed to stay open?

    Business Response

    Date: 04/19/2023

    To Whom It May Concern.

    On February 10th, the card holder
    purchased in our store for the total amount of $2,403.50.
     (Attached a signed copy of transaction from 02/10/2023,
    for the CC ending in ****).

    We have a
    record of the client trying to contact our store manager regard a refund or a
    replacement product. The card holder claim that he read something about
    different company and send us email blaming us that we are a scam, we answer
    and prove the client that he’s wrong.
    The card
    holder knows and sign all the forms that he aware to our store policy.
    According to
    our return policy, we have a No Refunds and Exchanges Only within 14 days of
    purchase, as stated on the transaction receipt that the customer signed on
     and on a clear sign at the front desk and cashier
    It is
    important to mention that all the merchandise that was purchased that day are
    still in the client’s possession.

    Our customer service team is
    working from Monday-Thursday 10am-4pm
    ** ************ ** *************************

    Customer is abusing the proceedings to
    circumvent merchant policy and this dispute is his attempt to get the money in
    another way, as our return policy does not allow it.

    we do understand and this situation,
    but as a small business we cannot be flexible with every client, but we do our
    best.

    Thank you for your understanding and
    assistance in this matter.

    **********
    ***** **
    AVANT GARDE COSMETICS 

Boutique De Beauty is NOT a BBB Accredited Business.

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