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Business Profile

Surgical Center

El Mirador Surgery Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** J. **** II ********************************************************************** ********************* ************ Date: 4-21-2025 Billing Department El Mirador Surgery Center **************************************************************** Subject: Request for Refund of Overpayment Dear Billing Department,I am writing to formally request the prompt refund of an overpayment made on my account with *********************************, I submitted a payment in the amount of $1,792.60 for services rendered. Upon reviewing my billing statement and Explanation of Benefits from my insurance provider, I discovered that this amount exceeded my financial responsibility as my responsibility was only $857.70. The overpayment totals $934.90.Despite my previous efforts to resolve this matter, including phone calls on March 11, April 8, and April 21, I have not yet received the refund, nor any communication regarding its status. Your staff acknowledge that my records indicate a refund is warranted but are unable to provide details. Each call I am told it is processing.Please consider this a formal demand for the refund of the overpaid amount. I kindly request that the refund be issued within 14 business days of the date of this letter. If additional documentation is needed, I am happy to provide it upon request.Thank you for your prompt attention to this matter. I would appreciate written confirmation of receipt of this letter and the status of my refund as soon as possible.Sincerely,****** J. **** II

El Mirador Surgery Center is NOT a BBB Accredited Business.

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