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Business Profile

Aircraft Storage

Extra Space Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/10/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a storage online on Sunday July 17th on my move from ******************************* **********. The reason I chose Extraspace is because they stated I could open the account online and receive the access code and storage number so I can store my items that evening since there was access available until 10pm.

    But once I was on the screen that stated to click to complete my purchase and I would receive the access code and storage number and I clicked on the complete my order button everything changed. Now I had to go in the next day and show my ID to receive these items. I was very upset because you had given me a false promise and now I was stuck having to rent the ***** for another day which cost me more money. Had I known this I would of not proceeded with the rental.

    The next day I went into the office and the rude assistant manager checked my ID cause he claimed the reason for this inconvenience was that there was information that did not match the system and my ID. Once he looked over my ID he said oh everything matches. So why the he didn't I receive my code and storage number the day before? It has been truly frustrating because it has cost me more money, but the manager didn't care about my inconvenience.

    Then when I am in the office I noticed a big sign stating if I rent at Extra Space I get the first month free. I never received any notice of this online nor did I receive the free month. I asked the manager why I didn't receive this offer and all he said is it was there online but I can assure you I have double checked and no where online does it mentions any of this. On top of that the manager stated that since I received an online rate I would receive a fee increase in the following months. Manager claims to have spoken to me and claims he discussed this issue with me. This never happened. This company is very dishonest and *************** I am demanding I receive the first month free which is an ongoing promotion.

    Business Response

    Date: 09/09/2022

    Consumer Response /* (2000, 14, 2022/08/14) */
    I spoke with the district manager on Saturday, Aug 13th and he offered me a fair resolution. We have resolved this matter. Thank you for your assistance.

Extra Space Storage is NOT a BBB Accredited Business.

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