We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Window Tinting

Five Star Tint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on July 23, 2022 I took a brand new 2022 **************** Five Star Tint to have the windows tinted. The day the job was completed I noticed a 6 inch scratch along my passenger side window. The associate and the technician confirmed that the damage was on the window not on the tint. The associate made several calls to a manager, but refused to let me speak with the manager, however they agreed to fix the damage they caused by replacing my window. They would not give me anything in writing but assured me they would call me when they were ready to replace the window. I have called about once a week since then to follow up to see when they would replace my window and every time they give me excuses, say there is no manager available, but it sure me that they will be back in touch soon to replace my window. Coincidentally another customer was experiencing a similar issue while I was there and I have since noted several *************** reviews from customers whose vehicles were damaged and spent months chasing this company down trying to get them to repair the damage. everyone is having the same experience where Five Star Tint assures them that they will fix the damage they caused, but never gets back to them and puts them off for months. My desired resolution is for them to pay me the cost it will take me to replace my window on my own, or as an alternative just refund me the money I paid them to tint my windows when they damaged it.

  • Initial Complaint

    Date:09/06/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They promised an appointment with 2 wait time to complete the job. I waited in the waiting room for the promised 2 hours with a family that had two toddlers. I respectfully asked about estimated completion time. They restated the two hours again. I walked behind the building to find my car parked in the sun untouched after I fulfilled my end of the deal. At that time, I asked for a manager, the front desk stated that they can not get hold of a manager. My time is not free and should be justly compensated.

Five Star Tint is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.