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Business Profile

Marketing Software

Challman Engineering

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Challman Engineering, *** to complete structural plans for a full gut home remodel in 2022. Challman Engineering has not made good faith effort to fulfill their portion of the contract despite full payment of the quoted estimate of $25,000. I have struggled to get them to complete a necessary land survey and geotechnical work to confirm project feasibility. They have consistently provided excuses about external parties holding up work when in reality they do not prioritize this project. The only significant movement on this project has been when I practically completed the work myself. I hired an external geotechnical engineer and surveyor to complete that portion of the project because they refused to schedule a timely external professional. Whenever I remove the excuses, a new one seems to be generated. Now it seems the truss engineering is the new excuse, again from a supposed external party. Further, I was charged for structural calculations that I suspect have yet to be completed. I've asked for design specifics that were still left out of the schematics due to poor follow-through on their part. Three years after contracting I have no usable plans and no end in sight for this project. I feel scammed and have lost upwards of $45,000 in holding costs on this property due to their inaction. I just want my plans completed and approves through the county, or my money back so I can hire a company that will follow through.

Challman Engineering is NOT a BBB Accredited Business.

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