Complaints

This profile includes complaints for All Pest Pros's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

All Pest Pros has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  All Pest Pros

  530 Commerce Ave #E Palmdale, CA 93551-3881

  
• 

  All Pest Pro's, Inc.

  null Rio Linda, CA 95673

• 

  All Pest Pros

  16329 Piuma Ave Cerritos, CA 90703-1529

  
• 

  All Pest Pros Inc

  1502 Simpson Way Escondido, CA 92029-1207

• 

  All Pest Pros

  null Rio Linda, CA 95673-4211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenance pest control service that did not happened. I called and cancelled my contract the same day and told them what happened, but I received a bill dated for February 3, 2023.

  Business Response

  Date: 03/23/2023

  Thank you for expressing your concern about receiving a bill for services that you were not satisfied with.We strive to provide outstanding service to each of our customers and regret that we fell short here. Our notes indicate you called on January 24th to cancel the service because you said ************** only sprayed for about 10 minutes then sat in his truck the rest of the time he was there. Our customer service representative canceled your ongoing service immediately and noted your account. Unfortunately, she didnt notify our office manager so we werent able to access the situation and take appropriate measures to rectify the situation.I apologize for our error.

  Since receiving your complaint we have reminded our customer service representatives to notify their manager of any complaint so we can address it immediately. As for our pest control professionals in the field, part of their job is to create a report of the work completed at each property using their handheld device. This accounts for some of the time they spend at each property (oftentimes in their truck). Your report shows no extraordinary pest problems which means, depending on the size of the property and its condition, the actual treatment can be completed in 10 minutes or less. This is especially true if the technician has prepared the product before arriving at the property.

  In light of your concern about the time he spent in his vehicle, we have reminded our pest control professionals to find a location away from their customers property to take their mandated breaks and lunches. And finally, because you were not satisfied with the service we provided, we issued a credit for the service bringing your balance to zero.
  

  Please feel free to contact me if you have any further concerns,
  Thank you,
  ***********************

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************