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Business Profile

Towing Company

Super Service Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company towed a vehicle at my request and charged me $1700. The vehicle was towed on 05/13/2023. The quoted me $1500, but that's not even my issue. I'm ok with that, but I just want a receipt. I have been asking for a receipt since May 2023. I have a bank credit card statement showing the date and amount charged and service type. I need the receipt to try to get reimbursed by AAA. First they would tell me to text them about the vehicle and date of service. Then nothing, then I call, then they say text them again, the same thing. Then nothing. I did this numerous times. Then I got a call back from a woman who was new who said she saw my text about me asking for my receipt and that it was a mess trying to find it and that she may have to generate a new one. She said she would get me a receipt, but still no receipt. Then I called again and they say they email me one in a little bit. Still no receipt. Then I call back and they say can you call back in the morning. I call in the morning and they say they'll get it over to me in a little bit. Then no receipt. I called again this morning and they said to call in an hour. I called in an hour and no answer, instead it says the person I called has a voice mailbox that has not been set up yet. I called their other number and it went to voicemail. So now I'm on here filing a complaint.

Super Service Towing is NOT a BBB Accredited Business.

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