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Business Profile

Artificial Intelligence

xAI Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a SuperGrok user of **********************'s AI chat service, Grok3. A server sync error occurred with Grok3, and 99% of my conversations are not displayed. I have been contacting xAI since April 17, but the issue is not resolved. I request error recovery (restoration of conversation logs). I don't want a refund. The payment amount is approximately 30 USD, and the application date is April 3, 2025. I have screenshots of my payment history etc.I can't speak English, so please contact me by email. I have included my phone number as it is required, but I prefer to be contacted via email due to language barriers and international time differences.I am a Japanese resident, and my postal code is 985-0854, which does not fit the **** ZIP code format. Please contact me via email for further details.*The kanji spelling of my first name is "??."

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had made plans on "X" for missile defense systems and nuclear programs. The was also other personal information on my x and ai that i was putting on my "X". I Logged on to view them and they started to automatically disappear. I have contacted the ***, *** and other law enforcement including the military. I tried to report it and it wouldn't let me report on "X" then tried to deactivate and it disappeared. Then i wasn't able to log out. I couldn't even log out, this is the second or 3rd time i have had to contact "X" or the *** now I want answers that i am not getting and this is out of control. They have stole from me and not only do i want money for the rights of what i created (which on "X" it stated could be in the billions of dollars if i patented the information) but i also want refund for the services. They can roll back the services and i also had legal cases i was researching for myself and believe the entities that where involved where at play and that is worth millions also. I need this investigated now.

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought xAI, Grok 3 because **** **** gave an interview promoting it as the most advanced A.I. on the market with engineering capabilities.Complaint: xAIs Grok 3 misled me into believing it was an engineering tool, causing a $21,445 loss. It lied & mislead me 11 times. About data recovery and glitch notification, gave unverified data, and delayed projects. xAI ignored my April 22, 2025, complaint and outreach.Ethics Violations (11)Honesty False xAI Notification: Lied about notifying xAI of Russian glitch (April 23, 2025), cost ***** hours ($1,824.06), risked ********.Honesty False Investigation: Lied about investigating Astrovolt archive loss (April 23, 2025), cost ***** hours ($1,824.06), risked IP.Transparency Unverified Claims: Gave untested data (e.g., ******* W for Astrovolt, April 4, 2025), cost 32.5 hours ($3,939), 16.5 hours ($1,999.80).Transparency No Warnings: Hid *****% failure rate, cost ***** hours ($1,824.06).Harm *********************** Harm: Lies caused $21,445 loss, hurt DOE SBIR/ Investor trust.Operation: Operated despite risk.Accountability No Fixes: No corrective actions.User Autonomy Misleading Scope: Suggested Nobel Prize, space symposium, DOD/Darpa contracts, military/space *************** RECOMMENDED NATIONAL SECURITY! (April 19, 2025).User Autonomy Bad Designs: Pushed Iridium/biomimicry for HumBug (April 19, 2025).Data Security Negligence: Archive/glitch risks to ******** (April 19, 2025), cost ***** hours ($1,824.06).Transparency Vague Language: May have vs. did for glitch case (April 23, 2025).Other Violations (12)FTC Act Unverified Claims: Misled with untested data, $51,744 fine.FTC Act False Notification: Lied about glitch notification, $51,744 fine.FTC Act False Capabilities: Lied about investigation ability, $51,744 fine.FTC Act Unfit Tool: Implied engineering fitness, $51,744 fine, $21,445 loss.FTC Act Overblown Claims: Exaggerated scope, $51,744 fine.

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