Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past year, I have purchased many **** products for my classroom. I have asked for donations from parents, funds from donations towards our school, and funds that were donated through donors choose. When I purchased the first three tablets, and Osmo beginner kits, everything worked well. I moved forward with ordering two more tablets and two more beginner kits. However, when I received the two tablets the app kept shutting down before it would open. I reached out to our IT department and nobody could figure out the problem. I assumed it was the tablet so I set up a donors choose and got it funded and received two more tablets and more Osmo kits. These tablets had the same problem. I looked at the **** ******** page and realized that there were hundreds of frustrated customers who were complaining about their Osmo app not working anymore. I reached out to ***** ******** who initially asked what kind of tablets and operating system that I was using, and she also included someone named **** ****** in the email as well. After responding to their email about the tablets and operating systems on April 17th, I did not hear back. I replied again on April 25th, 2025 and again on May 5th letting them know that I would be moving forward with next steps. I finally received another email from **** which states "I forwarded all your previous emails to the **** managers and Trustees, but unfortunately, Tangible Play, Inc. went out of business on April 30 and there is no one for me to ask for help to resolve your technical difficulties." I am filing this complaint because there are currently **** items being sold on ****** and donors choose, despite the company going out of business. I have now received donations for over $1,000 for these materials for my classroom with no way to use the items and no one to reach out to for assistance. I believe that all items need to be taken offline immediately, and reimbursements should be sent for items that never worked.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Instructional Technology Coach for our school district. We have purchased over $44,000 dollars of products from Tangible Play. These products are ****** *****. They work with ipads, we also purchased new ipads to use with these devices ($70,693). When the *** system on the ipads updated to *** 18 in September, the Osmos stopped working. We were told by *** ******** from Tangible Play in October that it would be three weeks for a fix. Then, on December 12th, he emailed me to tell me it would be fixed by the end of December or early in January. The devices are still not working and we have over $100,000 dollars invested in this product. Mr. ******** does not answer my phone calls, and frankly, I'm done emailing the company since it does not seem to get me anywhere.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/27/23 and 11/9/23, I placed two orders with Osmo for their BYJU learning program from kindergarden through 3rd garde, total $457.98. 11/27/23 order #****************, for BYJU's grade K, 1st, 2nd app, for future use, total $329.07, and 11/9/23, order#****************, for BYJU's grade 3rd app, for future use, total $128.91. They both failed to login sometimes in September, 2024, and at the time we didn't pay too much attention and thought it was due for an app update. Fast forward today, I finally have time to look through everythng and updated the app, unfortunately the app is still unable to work. I read through comments and that happened to many users. I went on to their website but was unable to find tech support since it was removed and no longer has a tech support or customer care. When I contacted their customer service email, it was no long available. I would like **** to provide a solution to the issue or a full refund. Thank you in advance.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried on multiple occasions on multiple devices to try and register my email address to cream and account to utilize the game my wife and I bought our children and every time I get the 6 digit code from the email address we are trying to verify the system gives us the same response Opps! That didnt work, did you make a typo?. No, I didnt make a typo and I matter how many times I requested a code it never works. I have been unable to find any sort of contact number and the help page on their website directs you to a page that is no longer monitored by the company they had dealing with help. Tangible Play *** seems to not care about their customers and only cares about selling garbage products.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Osmo play device. I feel like the product had a lot of false advertisements. It would be a great product if it works as advertised. Ive tried the with 4 different devices: an older kindle fire, a Kindle fire hd 8, an iPad 9th generation, and and iPad 10 (this device says it will be compatible in late 2023 on the website and that it is available on the app). The device is glitchy and frustrating for my child. It works about 50%- 75% of the time my child tries to interact with it. This is if I can get it to work at all. It is always a ***** minute process to get Osmo started and working on my device. That is frustrating in itself. However, their support page does not lead anywhere. The link is broken. Judging from reviews, it has been this way since at least July 1st. There is no phone number to contact them, no chat services. I could mail them a letter, but have not. I see they are continuing to sell their products. I feel like this is on the verge of fraud.

• Initial Complaint

  Date:10/24/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased BYJU learning book kits, kindergarten and first grade and as of this month I cannot log into the app when you contact the customer service you get a response email that says Your message wasn't delivered to ******************** because the address couldn't be found, or is unable to receive mail. after reading several of the comments on the app for reviews, I believe a lot of customers are experiencing issues with the app and unable to contact anybody at the company why we are unable to login and use the learning books for kids.

• Initial Complaint

  Date:06/08/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25th, 2024 I placed an **** order with Tangible Play. My order total was $84.30 - I had a $40 Credit with the company that was applied to the order and the remaining $44.30 was charged to my bank via PayPal.I immediately received an order confirmation with the order #**************** On May 3rd, 8 days after placing my order, it still had not shipped. I checked the **** website to see where it was in the process, it showed that my order was packed on April 25th, with no further updates. I messaged ****, also on May 3rd, and did not receive a response until May 6th where I was told We received an update that your shipment which is packed at the warehouse needs to be scanned for further visibility after shipping which isn't happening, currently due to a technical issue in the supply chain software. Our warehouse team is working to resolve the issue on priority to ship the orders as soon as possible.By May 9th I still did not have an update nor my order shipped so I wrote to them again. This was the response to me on May 10th I have been following up with the warehouse and we are yet to receive an update. If there is any urgency concerning the date you need the product, may we suggest cancelling the order with us, and re-ordering on Amazon.I responded that I cannot cancel and place the order on Amazon because I used my $40 credit. I expressed my displeasure with this customer service and asked if this could not be resolved quickly if I could speak (on the phone) to a supervisor. I never received a response from her but another employee messaged me on May 13th, asking what I needed help with.After responding, again, about the issue, they responded today that they are working to resolve the issue and Ill receive shipping confirmation when it ships.Nearly 3 weeks since I placed my order and no one can give me a definitive ship date, no explanation that makes sense to me, and no offer to make it right. Ive lost faith in this company.

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an Osmo product as a gift for my son and registered to use it. The product was okay and my son used it for a bit. My issue is that the company has repeatedly sent me solicitation emails for all sorts of things. Despite trying to unsubscribe at least a dozen times, and despite communicating with a customer support representative many times and being assured that my email would be removed from their database, I continue to receive emails from this company. At times, months will go by and I won't get an email, and then, just when I think I've heard the last from them, the emails start again! Enough already. Buyer beware that registering your email with this company will lead to endless spam that you won't be able to stop.

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an Osmo reading subscription, and ordered books for my child based on their results for a reading quiz. They sent me the wrong level books, and the app told me to contact customer service for replacement books. When I contacted customer service, their replacement was to order a new subscription. They wont allow me to exchange the books for the appropriate level even though they can tell they are unused.

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tangible Play contracted with our website to run promotional ads for their Osmo product. The ads ran as agreed between October 2022 and the beginning of January 2023. Despite several reminders and attempts to collect payment, reaching out through multiple individuals and platforms, we never received our agreed upon payment, nor any acknowledgment or response from Osmo at all. (They entered the agreement through their marketing strategy representative, **********, who was our primary contact.)We file this complaint to call attention to the companys failure to honor its agreement, as well as the complete lack of response and communication by ****/Tangible Play with partners and interested parties.