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Business Profile

Computer Software Developers

Samfinaco Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $63.72 randomly on my bank account with out any authorization.I canceled the card and so far that ended the scam. The time frame was between 09/28/23 to 12/03/23.

  • Initial Complaint

    Date:07/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    many of their games show disrespect towards women and should be discontinued.

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint to this organization is that they are teaching our children and grandchildren that killing farm animals is okay. This is senseless cruelty that is focused on young children who don't have the reasoning to understand that this is a GAME and not real life. There doesn't seem to be any filter against this game popping up while they may be playing another game that appears to be harmless. This game needs to be taken DOWN immediately.

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The premise behind the latest game that they are pushing is appalling. That the ********* of innocent animals (sheep) could ever be thought to be funny is beyond my comprehension. Is this what we want to be teaching our children? That the killing (or burning alive) of defenseless animals is fun and enjoyable and is really nothing to be concerned about?I am appalled. This game(?) is directed toward younger children. What a ****** they are being taught.

  • Initial Complaint

    Date:12/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am only fixed monthly income and they ****** $2 out of my account which I cannot afford and now I can't find the phone number for them

  • Initial Complaint

    Date:11/20/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I play Samfinaco Limited (Belka Games Clockmaker) daily and purchase Rubies to continue playing. However, in their company is using my debt card to order pizza from ***************** in ********************************** on 11/20/22 when I live in **************. This the 3rd time this was done to me within 43 days. The last time was on 10/7/22 when 2 charges occurred for ********* Delivery in *************, ** where I had contacted Door Dash regarding those 2 purchases.My debit card was specifically used to only play Belka games and nothing else in order to narrow down where these fraud purchases are coming from in **. Therefore, these fraud charges all point to Belka Games when I make purchases using my debit card.

    Customer Answer

    Date: 02/18/2023

    Here they are again stealing from my bank account using my debit card this time the amount is $8,522.17.  My bank has been notified, and I am reporting this theft to the Federal Trade Commission.

     

    My 7-year-old niece was playing Clocktower on my phone on 2/9/23 then these thefts started occurring from Belka Games the next day.

Samfinaco Limited is NOT a BBB Accredited Business.

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