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Business Profile

Computer Software

GoodTrust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Signed up on June 16th. Paid $139.00. Tried creating a trust and will on the site, however having both technical and other issues. Tried multiple times to get support with no answers. Technical issues with adding and selecting family members for assets. The site does not work for anything other than a very simple will. I only wanted to add more than one grandchild to share a real estate asset at my death and the site will not allow that. It is useless to me. Site says you have 14 days to cancel your account for a refund. I have tried multiple times to contact them for a refund. Nothing has been heard back. I have canceled my account as of today. Would like to see this refund happen soon.

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