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Business Profile

Lawn and Garden

Click and Grow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a 20 minute survey for Click and Grow and was promised to receive a $20 gift card for my time to use on a future purchase. Which I never received,. After 5 UNANSWERED emails to them I still do not have the credit.

  • Initial Complaint

    Date:09/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a click and grow grow her on **** It is too big for my space. I have contacted the company via their website and via email four times and I have not received any response.

    Business Response

    Date: 10/25/2022

    Business Response /* (1000, 8, 2022/10/14) */ Hey! Currently, we've received 3 emails from *****. One of them was responded to automatically via the form filled out with relevant information being sent. Second and third requests were merged as they were made around the same time. There we also responded with ways to complete the return of the order and products. We have yet to receive a reply back. We would ask to check any spam folders to see if the replies bounced, or to contact us via another channel **************************, or to use another email address if that should be the issue. Looking forward to the correspondence!

  • Initial Complaint

    Date:07/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a the second to biggest one they had the click and grow 25. Never got a confirmation email BUT they did take the money out of the account. I have tried many times to email them asking for a tracking number, a response, or a phone number. Every time they email me back it's a "how did we do" automated message and never ever did respond. I would like to cancel but my account is invalid online and no phone number to call.

    Business Response

    Date: 08/19/2022

    Business Response /* (1000, 5, 2022/08/03) */ There were logistical issues (wrong item sent out) that were immediately communicated to the customer with solutions given, as well as compensation. A new order was immediately issued for their item with the previous item recalled. The new order is ************ The new tracking number *************************** The order is showing up as delivered with no additional response from the customer.

Click and Grow is NOT a BBB Accredited Business.

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