We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

Huuuge Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing online casino games with this company for MANY years. I play on 13 Chromebook laptops and 6 Amazon Kindle devices on my Thunder Aces and Thunder Rolls clubs with different "club members" and because I was limited on the number of ******** accounts I could play on. Over the years the technical issues worsened even after numerous "updates." Whenever I had technical issues like games stopping while on the "auto spin" function I would send a message to Huuuge Support. Pop *** and banners frequently interfere with game play and upon launching the game it often immediately crashes which is VERY annoying. At first I thought the canned responses were from bots until I said they were and was corrected with "we are humans." With each "exciting" update the existing issues were NOT resolved and took up more bandwidth due to the added "gimmicks." Huuuge support claimed it was my internet connection causing the disconnect/crashing issues. I often sent screenshots that showed my strong, stable, fast internet connection. They respond with "you need to be on wi-fi and not a cell phone hotspot" (which works fine for me on everything else) They REFUSE to take responsibility for issues that are no doubt on their platforms. I go round and round with them for hours. I have asked to have someone call me so I could explain the issues but am told they don't make phone calls. They have responded with "You have too many accounts/players." I explained that's how I grow my 2 clubs. When 3 ******** accounts of mine have been closed for reasons unbeknownst to me I have requested Huuge support to restore the accounts but am told they can't, however, yesterday when I linked 4 accounts to ******** they substituted current players on ******** and I have lost 4 valuable accounts! I I have no idea why that happened! A recent update has caused the games to be incompatible with my Chrome book devices. I sent them screen shots but they argue that this is not true.

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have played this game for 6 years and have spent a ridiculous amount. They have this semi new event that offers 3 slots each finishing at different times. Whichever guild wins the most chips is rewarded with a set amount of chips. The thing i am upset about has happened several times. I have won the event only to go retrieve my reward and find out that one of the major p2p guilds "won". For this reason i started taking screenshots of the points as the seconds ticked down. This last time i was fighting for a 15 trillion pot. I had spent over 11T to win. With 1 second left i was the equivelant of a 100t chip win ahead yet somehow the opposing team won. Theres no way someone hit a 100T win in miliseconds. I msgd my account manager to no avail. The sum of Huuge support is a joke. I had never in my life played any casino game irl or virtual prior to this app..now i find myself addicted to the game...the game where i will always lose..even when i win and am cheated out of it, support will say things that make me feel like i am the one in the wrong. Us victims need to unite . I am positive that between all of us, we can find a clause for a class action

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 1st of August 2022 huuuge casino did an update. I had over 39million bronze tickets it was **** but I got it down to that far I won them all. After the update they said I chose to convert them which is a lie they replaced them with 33Trill coins but its worth 624TRILLion!! It used to take me 40 mins to do 100k of them I would get between 1.6/1.75 trillion per 100k tickets 16/17 Trillion per 1MILL tickets now they won't give them back. Also im in ********* my postcode is **** not ***** it would only allow me to continue with a 5 digit postcode i just want the tickets returned.

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This app is theft. So rigged it's unwinnable and unfun. Was a victim of identity theft after using the app then received no support except from bots and blacked from commenting on huge games ********* Why is this allowed to continue with no oversight or standards? They but likes on ****** to mislead potential new users.

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent large amount of money since last month only to lose my purchases since they kept kicking me out the game when I contacted them there's always an excuse and it happens that they don't process refunds either I sent proof

Huuuge Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.