We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

Machine Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently used a virtual currency to purchase virtual items for an App Store game titled Game of War Fireage. I was under the impression that I would be receiving enough VIP points (virtual items) to advance my VIP status (virtual progress) in the game from this in-game purchase and was not afforded the pleasure of doing so. Personally I only needed one more of these virtual items to promote my VIP status, however there was still a big stretch of what I thought I was supposed to receive and what I did. I contacted their support team and received exactly ************* virtual items called Demigod VIP point items when they advertised I would receive exactly 3.22 billion items.

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have been playing this game off an on since 2013. it used to be the best mobile game on the market but now it is a pile of garbage being ran into the ground by poor ownership and the worst customer service interface model i've ever experienced. responses are generally copy and pasted, they do not listen to your concerns as they have already formulated their responses without care. in February this year ** took away my in game currency completely and then gave my account a negative $1000 balance without any physical proof of their actions being justified. i have offered repeatedly to work with them and prove their actions are a mistake but they do not care about their playerbase, they ignore my requests and continue to copy and paste responses.

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not gotten any support for my account in Game of War. I have spent thousands but I have gotten any support and now they wont even review my support tickets.

  • Initial Complaint

    Date:04/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for items and food not receive them

  • Initial Complaint

    Date:11/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September there was a ******** add something about getting a child's car seat they're going to charge my card a dollar when it went through it was actually $2 and then in October my card was charged ***** and ********************************************************* monthly for inzonegames I never signed up for anything I'm not a gamer I wouldn't sign up for anything related to this at all and when I try to talk to the company about it they just say you're unsubscribed you won't be charged anymore

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have played the machine zone game game of war demigod for 6 years. I am well versed in the game. The past 4 months, during the super ************, have had errors in my game which I reported to customer service with proper documentation which included very detailed videos and screenshots (attached in this complaint). The customer service team assured me each month it was being handled however each super ************ has same issue continuing. It is a timed 24 hour event, most time on super wonder wins, the errors delay time on wonder. My game account has used massive materials and resources to compete in unfair tournament. 4 months is not a small issue its neglect and bad business.Mz being aware of the issue continued to hold monthly super wonder tournaments which cannot be played fairly. I have been patient and ignored. It is appears that mz is letting the great game go to garbage and the customers pay to play an unfair poorly maintained game blindly. Under ************ Unfair Competition Law,(which is the location of MZ), this a violation. UCL defines unfair competition to include ANY, "unlawful, unfair, or fraudulent business act or practice." I have been a loyal player and this is unfortunate I have been forced to submit this issue.

    Business Response

    Date: 02/10/2023

    Hello,

    Thank you for bringing this to our attention. I do see that in request ******** you were provided a solution to your concerns.

    If you are still not satisfied with this resolution, I would like to encourage you to please open up a new support ticket, as I do not currently see an open request, and work with our support agents and they will help to try and find a resolution to your concern.

    Once again, thank you for bringing this to our attention.

    Customer Answer

    Date: 02/16/2023

     
    Complaint: 19350176

    I am rejecting this response because:

    This has happened 4 months, I have been ignored and never resolved. They sweep it under rug. The communication with mz customer service has been silent 8 day see screen shot attached. 
    Typical answer open a new ticket. I need the words the issues is fixed 

    the game is ending and mz continues to hold the false fair tournaments - the server are sub par and my belief they cant handle the traffic. They are committing fraud with holding tournaments that they know have issues and errors. 

    They give no indication that the issues are fixed. They say the same thing open another ticket it has been happening for over 4 months  

    Sincerely,

    ***********************

    Business Response

    Date: 03/03/2023

    Hello,

    Thank you for reaching out about this. I've taken a look through your account associated with this email ******************** but do not see any recent emails in regards to your concerns. 

    Please submit a new ticket and work with one of our customer support agents who will be happy to try and find an acceptable resolution for you.

    We look forward to hearing back from you.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I as well as many others in my server have sent MZ tickets to try to rectify an issue that allowed a small number of players to get an abundant amount of in game items for free, which has a real world(pack value) value of well over $1 million. This issue in turn is causing the remaining 99% of players, to spend real money in order to defend our investment. Under California's Unfair Competition Law,(which is the location of MZ), this a violation. UCL defines unfair competition to include ANY, "unlawful, unfair, or fraudulent business act or practice." Giving less than 1% of the player free items and making the remaining players having to spend to defend their investment is an unfair act. It is my opinion that the 99% should receive the same advantage. MZ support has done nothing to help. They reply "the team is aware of this issue" being aware and doing something to resolve the issue are two different things.

    Business Response

    Date: 02/02/2023

    Business Response /* (1000, 5, 2023/01/25) */
    Hello,

    Thank you for bringing this to our attention. I do see in request #******** you were provided a solution to your concerns.

    If you are still not satisfied with this resolution, I would like to encourage you to please open up a new support ticket, as I do not currently see an open request, and work with our support agents and they will help to try and find a resolution to your concern.

    Once again, thank you for bringing this to our attention.


    Consumer Response /* (3000, 7, 2023/01/28) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I do not accept this response as making this issue resolved. The ticket ******** you referred to with a solution was, we are investigating, do not reply because will will not get back to you. This is not a solution this is an admission that there is unfair practices and telling me I will be wasting my time replying. I did give you a solution, I asked for what was given to others and did all the math for you with screenshots showing I was not asking for more then was given to others, that was in that email threat from the ticket you have indicated in this reply ********. Again please resolve this issue properly so we can both move on with this. Thank you.


    Business Response /* (4000, 9, 2023/02/01) */
    Hello,

    Thank you for reaching out about this. I've taken a look through your account associated with this email *********************** but do not see any current emails in regards to your concerns. Please submit a new ticket and work with one of our customer support agents who will be happy to try and find an acceptable resolution for you.

    We look forward to hearing back from you.

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    State #**** has been protected and Machine Zone refuses to open it because the one player (**********) in that state spends on 5-6 bases (base names below)

    ************************************************************

    This is unfair to other players who play the game like normal, and Machine Zone ignores any player that sends in a ticket, saying they need the State for New players, which isn't True, because no new players play this expensive game. I've sent 100 tickets about this and i'm ignored. There a player who spends 20x times more then this individual and they don't have their own Isolated State, they decided to leave the game last month due to this. They don't agree with Machine Zone. Giving a advantage to one player and leaving the rest out.

    The active remaining players request that the state is open and ready for anyone to enter it and play fairly in a safe environment and allow everyone to compete for that CP, not just one player.

    Business Response

    Date: 12/12/2022

    Business Response /* (1000, 5, 2022/11/30) */
    Hello,

    Thank you for reaching out about this. I've taken a look through your account associated with this email********************* but do not see any current emails in regards to your concerns. Please submit a new ticket and work with one of our customer support agents who will be happy to try and find an acceptable resolution for you.

    We look forward to hearing back from you.


    Consumer Response /* (3000, 7, 2022/12/08) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I do not accept their response because it's always the same automatic reply. Open State **** and allow everyone to fight for that************** instead of giving it to one player with multiple bases. all ran by one person.


    Business Response /* (4000, 9, 2022/12/09) */

    Hello,

    Thank you for reaching out about this. I've taken a look through your account associated with this email********************* but do not see any current emails in regards to your concerns. Please submit a new ticket and work with one of our customer support agents who will be happy to try and find an acceptable resolution for you.

    We look forward to hearing back from you.

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/16/22 I purchased catch up max pack that included a guaranteed max attuned expansion chest i took a screen shot of the purchase and the chest in my inventory it stayed there for over a week then I noticed it missing one day and emailed mz they proceeded to tell me that what I bought was not released yet so they took it away (the only reason I bought the pack was for that chest) then they told me they had removed it from all the people's accounts that bought it but this is not true I have access to other accounts that still have it in their inventory currently. They then replaced the chest with a low level item that I do not need because I have a lot of them already and would not return what I bought or give me a refund for it they stopped responding to my emails and leave the ticket open so I can't create a new ticket it just gets "combined" with the original ticket I have emails proving that they agree that I bought said chest and that they removed it and gave me something else a big BAIT AND SWITCH.i just want what I paid for returned to my inventory. But fauther action seems to be required as they are performing illegal things still like this.

    Business Response

    Date: 11/03/2022

    Business Response /* (1000, 5, 2022/10/13) */
    Hello,

    Thank you for reaching out about this. I've taken a look through your account and I see that you are currently working with a representative in ticket ********* Please continue to work with the agent to get a resolution to your concerns.

    We look forward to hearing back from you.

  • Initial Complaint

    Date:07/30/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent hundreds of thousands of dollars on this game and they have removed items from my account that are extremely useful to me that I have made purchases to be among the elite players. This has effected my account negatively and not allowed me the proper things. It took the company a month and a half to replace some of the things wrong but have not completely fulfilled their obligation. I have spent well over $200,000 with them but will settle for the $25,000 I've spent this past year.

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 5, 2022/08/03) */
    Hello,

    Thank you for bringing this to our attention. I do see in request #******** you were provided a solution to your concerns.

    If you are still not satisfied with this resolution, I would like to encourage you to please open up a new support ticket, as I do not currently see an open request, and work with our support agents and they will help to try and find a resolution to your concern.

    Once again, thank you for bringing this to our attention.


    Consumer Response /* (3000, 7, 2022/08/03) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    They offered me $99, I spent thousands of dollars and everything was not working as it was supposed to be. They took away things that I had previously had to make purchases to get and are attempting to buy me out with $99!


    Business Response /* (4000, 9, 2022/08/05) */
    Hello,

    Thank you for reaching out about this. I've taken a look through your account associated with this email*********************** but do not see any current emails in regards to your concerns. Please submit a new ticket and work with one of our customer support agents who will be happy to try and find an acceptable resolution for you.

    We look forward to hearing back from you.

Machine Zone is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.